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By Miles: Car insurance reviews

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4.90
Based on 12,947 reviews, last reviewed 19th Aug 2025
23900% increase in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
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Latest highest rating:

5

Very easy to get in touch, phone answered very quick... Very easy to get in touch, phone answered very quick getting through to right department very good, and felt very valued as a customer Reviewed on: 19th August 2025
Sheena's avatar
Sheena

Latest lowest rating:

2

Expensive not worth the cost will not renew Expensive will not renew feel I have to watch my journey and can’t relax I might not have money for next bill Reviewed on: 15th August 2025
Paula Reddin 's avatar
Paula Reddin
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About this product

By Miles provide car insurance aimed at low mileage drivers.

By Miles charge a fixed cost that covers a car while it’s parked. The rest is based on the actual miles driven. Customers can either plug in the matchbox-sized Miles Tracker, or for newer cars, you can connect By Miles directly with your car’s mileometer.

By Miles car insurance reviews help you find out what it’s really like to be a customer. If you’ve used By Miles before, you can also leave a review and share your experience.

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By Miles Car insurance reviews (12947)

Excellent and practical!

5
The crew that have thought of and designed ByMiles have done a fantastic job. Their service is outstanding and I would 100% recommend ByMiles to friends and family on the basis of ease, service and practicality. I'm driving a lot lately so I expect this month would be expensive - but as a relatively new driver I can't fault the idea at all. Usually I only drive to work and back (and during the first trial, to sixth form and back) and only paying for the miles I use could make my insurance a lot cheaper. Additionally, I would expect that this type of insurance would also lower the amount of people doing silly trips! A 5 minute drive is a 15 minute walk, and I think people would want to save a few pence by walking - which is great! I look forward to seeing the progress ByMiles make! Reviewed on: 28th September 2017
Lexie Hamilton's avatar
Lexie Hamilton

Convienant insurance for a city girl

5
This is ideal as I maybe use my car once a month, if that. I would save and it will also prove that I'm a good driver. Will be nice to be rewarded Reviewed on: 28th September 2017
Rebecca Earles's avatar
Rebecca Earles

Relevant and cost-sensible offering

4
I am a 53-year old, very occasional driver with 30 years' accident-free driving experience, but otherwise facing outrageous insurance premiums in the UK - as a non-Brit with little insurance/no claims history here. So, this offering is right for me. Reviewed on: 28th September 2017
wuerstchen's avatar
wuerstchen

Much needed choice in the market

4
At last a real way to differentiate between high and low mileage drivers. Once this is proved I can see other options being added eg. What about where you drive? Quiet country lanes vs big city centres. Reviewed on: 28th September 2017
Alan Arnett's avatar
Alan Arnett

By Miles

5
They’re great, updated constantly- even know that my car had been broken into as battery went dead as we were alerted that there was a problem. Reviewed on: 28th September 2017
Anna Eakins's avatar
Anna Eakins

Shaping the future of car insurance

5
As a city worker I can't wait to purchase this insurance. My car sits stationary Monday to Friday yet my current insurance charges me for using all week long. The insurance market needs a little shake up and I believe By Miles is the one to do it. Reviewed on: 28th September 2017
Tim Gaughan's avatar
Tim Gaughan

Paying less than others

5
Brilliant, i would say that this is what we needed. I drive my car just 3000 to 4000 miles a year so this really suits me. Reviewed on: 28th September 2017
Muhammad Naveed's avatar
Muhammad Naveed

Low lieage high expectations

4
My insurance was due for renewal at the end of last month, so I cancelled it and sold my beloved car the day before to avoid the unfeasible cost. If I can have mileage based insurance, I could get back on the road. Reviewed on: 28th September 2017
christopher browne's avatar
christopher browne

Much needed

4
The 'By Miles' innovation and initiative is much needed by those who like me niether need nor do drive a great deal. This would be of great help to the elderly and less well off. My ratings above are not based on experienced, but in anticipation of an established service. Reviewed on: 28th September 2017
Bernard Stay's avatar
Bernard Stay

Much needed service

5
I drive every second weekend and thanks to the app I pay accordingly. Big thumbs up. Reviewed on: 28th September 2017
Sebastien Chivoret 's avatar
Sebastien Chivoret

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