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By Miles: Car insurance reviews

Name: Car insurance
Rating: 4.88 (13081 reviews)

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4.88

Based on 13,081 reviews, last reviewed 3rd Sep 2026

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

93%

Latest highest rating:

4

By Miles have been excellent. By Miles have been excellent. They handled my claim quickly and made everything really easy from start to finish. The pricing has always been fair — I... Read more Reviewed on: 3rd September 2026

Latest lowest rating:

2

Great app easy to use . Great app easy to use . Everything very clear . No hassle Reviewed on: 23rd August 2025

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About this product

By Miles provide car insurance aimed at low mileage drivers.

By Miles charge a fixed cost that covers a car while it’s parked. The rest is based on the actual miles driven. Customers can either plug in the matchbox-sized Miles Tracker, or for newer cars, you can connect By Miles directly with your car’s mileometer.

By Miles car insurance reviews help you find out what it’s really like to be a customer. If you’ve used By Miles before, you can also leave a review and share your experience.

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By Miles Car insurance reviews (13081)

Fantastico

Blablablabla ulala bravo hahahaha Reviewed on: 18th August 2022

By Miles is good but the customer back up is very poor if at all

no customer back up cannot get them on the phone and they do not ring you back Reviewed on: 18th August 2022

Love it

Very easy to use and track my car. low insurance fee. staff are very responsive, the phone app can solve many issues where I may need to wait for 10-20 minutes to get things done over the phone call. Reviewed on: 18th August 2022

Happy!

A really smart idea that is working out well for us. Easy install, simple to monitor and we're using our car less than expected which is working in our favour. I'm happy. Reviewed on: 18th August 2022

Just give it a go

My life has changed after a very bad kitchen fire so I am driving more I have never driven more than 3000 miles a year ever so this year is going to be expensive until I can go back home so next year I’ll see how good by miles is Reviewed on: 18th August 2022

I just think it makes sense that low mileage drivers should not be lumped in the same category as everyone else. By Miles deserves an award even for conceiving the idea.

It was very easy and quick to sign up. The Miles tracker was simple to fit and it arrived soon enough. Reviewed on: 18th August 2022

Very economical insurance cover for low mileage drivers.

Estimated savings of up to £200 on annual cover. Reviewed on: 18th August 2022

Proud to be one of their first customers

I joined on the day By Miles launched as pay-as-you-go car insurance sounded so innovative and sensible. Bar one exception, each interaction I've had over the years with their UK-based staff has been more than exceptional with staff showing genuine warmth, empathy, diligence and professionalism each time. Even that one occasion when the staff member really disappointed me with their cold-fish attitude and limited knowledge (I think they were a temp!) has not overshadowed the excellent customer service and superb pricing I have received over the years. I will always recommend them to friends and family so my message to them is keep recruiting people with the right values and outlook, you'll continue to grow and step-by-step, change the industry for the betterment of consumers. Reviewed on: 18th August 2022

Great value for money

I’ve had bymiles insurance for just over a year now and have so far had a fantastic experience with them. It’s the only car insurance I’ve ever had that has actually reduced both my initial rate and my rate per mile, as well as offering me the same rate for renewing as I got if I was a new customer. The car tracking and fault finding on the app is also really handy. Overall a great experience with them and would definitely recommend to anyone who asks, as I regularly do. Their recommending bonuses are great too. Definitely a winner in my eyes! Reviewed on: 18th August 2022

Miles ahead of the competition!

So far so good! Very down to earth friendly staff with rapid responses to customer queries, very straightforward and excellent value for money cheapest car insurance on any comparison site. Keep up the good work guys Reviewed on: 18th August 2022

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By Miles: Car insurance reviews

No new 5 star reviews

No new 1 star reviews

Latest highest rating:

4

Latest lowest rating:

2

About this product

Review By Miles: Car insurance now

By Miles Car insurance reviews (13081)

Fantastico

By Miles is good but the customer back up is very poor if at all

Love it

Happy!

Just give it a go

I just think it makes sense that low mileage drivers should not be lumped in the same category as everyone else. By Miles deserves an award even for conceiving the idea.

Very economical insurance cover for low mileage drivers.

Proud to be one of their first customers

Great value for money

Miles ahead of the competition!

Review By Miles: Car insurance now

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