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By Miles: Car insurance reviews

Name: Car insurance
Rating: 4.88 (13081 reviews)

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4.88

Based on 13,081 reviews, last reviewed 3rd Sep 2026

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

93%

Latest highest rating:

4

By Miles have been excellent. By Miles have been excellent. They handled my claim quickly and made everything really easy from start to finish. The pricing has always been fair — I... Read more Reviewed on: 3rd September 2026

Latest lowest rating:

2

Great app easy to use . Great app easy to use . Everything very clear . No hassle Reviewed on: 23rd August 2025

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About this product

By Miles provide car insurance aimed at low mileage drivers.

By Miles charge a fixed cost that covers a car while it’s parked. The rest is based on the actual miles driven. Customers can either plug in the matchbox-sized Miles Tracker, or for newer cars, you can connect By Miles directly with your car’s mileometer.

By Miles car insurance reviews help you find out what it’s really like to be a customer. If you’ve used By Miles before, you can also leave a review and share your experience.

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By Miles Car insurance reviews (13081)

Does what it says on the box

I wish I had known about this company years ago. My annual mileage has really dropped off, mostly short journeys, three or four times a week. Paying a reasonable flat rate to insure the car, and another per mile has saved me hundreds of pounds compared to cheapest alternative. Using an easily self fitted tracker the By Miles phone app updates you after each journey, giving route and mileage driven, and how much each journey has cost in insurance terms. It also tells you if your battery has been affected by short journeys. The customer service team are accessible by email and chat. Although I have had little need to contact them apart from setting up, the response has always been quick, courteous and helpful. I confess to preferring to deal by phone but it has never been an issue with this company. They are miles ahead of the crowd. Check them out. Everything is clearly explained so you are clear of what the cost will be based on your estimated mileage before you buy. You also get free miles if you introduce a friend. Even if you try it. for just one year, you'll lose nothing as NCD remains unbroken and I guarantee that you won't be disappointed. It does what it says on the box Reviewed on: 18th August 2022

Simple yet effective money saving!

We only use our car for very short journeys normally, so I am loving By Miles, great incentive to walk and take public transport more and not get penalised for being light car users….Also so handy to clock my work mileage claims! Reviewed on: 18th August 2022

Excellent customer service and great prices

Whenever, I have needed to contact the insurance company, it has been verry fast and efficient. I have always had the cheapest quote from them and it is honestly so easy to renew or make changes. NEVER thought I'd say this but I feel happy talking about my car insurance becasue of how much I save. Reviewed on: 18th August 2022

Great idea

Easy to use and lets me know how many miles I do each month Reviewed on: 18th August 2022

supper

i am hoping it shall beas it has been promissed Reviewed on: 18th August 2022

New novel and fair

It seems to be a fair way to pay for the mileage you actually use than trying to estimate what your total miles for a year might be. Reviewed on: 18th August 2022

QUICK IN RESPONSE

Always get response to my queries. Also it is affordable. They Only charge the mile you have driven Reviewed on: 18th August 2022

Common sense car insurance.

Why has paying for your car insurance in relation to your miles driven not happened before? Such an obviously fair idea! Reviewed on: 18th August 2022

Better alternative to traditional car insurance

I like not having to pay the same premium as high-mileage drivers Reviewed on: 18th August 2022

Loyal customer of 3 years so far

I'm a repeat customer of 3 years. I've changed cars needed customer assistance and have always been happy with any interaction between the company and myself. I also got my mum to sign up for car insurance with them and have recommended them to many other people. Reviewed on: 18th August 2022

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By Miles: Car insurance reviews

No new 5 star reviews

No new 1 star reviews

Latest highest rating:

4

Latest lowest rating:

2

About this product

Review By Miles: Car insurance now

By Miles Car insurance reviews (13081)

Does what it says on the box

Simple yet effective money saving!

Excellent customer service and great prices

Great idea

supper

New novel and fair

QUICK IN RESPONSE

Common sense car insurance.

Better alternative to traditional car insurance

Loyal customer of 3 years so far

Review By Miles: Car insurance now

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