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By Miles: Car insurance reviews

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4.91
Based on 13,081 reviews, last reviewed 17th Oct 2025
100% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
6%
See only 3 star reviews
1%
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0%
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0%

Latest highest rating:

5

Professional helpful staff if you need to get in touch. Professional helpful staff if you need to get in touch. Competitive quotes. Have insured 3 years in a row with By Miles. Reviewed on: 17th October 2025
Claire L's avatar
Claire L

Latest lowest rating:

2

Great app easy to use . Great app easy to use . Everything very clear . No hassle Reviewed on: 23rd August 2025
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debbie
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About this product

By Miles provide car insurance aimed at low mileage drivers.

By Miles charge a fixed cost that covers a car while it’s parked. The rest is based on the actual miles driven. Customers can either plug in the matchbox-sized Miles Tracker, or for newer cars, you can connect By Miles directly with your car’s mileometer.

By Miles car insurance reviews help you find out what it’s really like to be a customer. If you’ve used By Miles before, you can also leave a review and share your experience.

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By Miles Car insurance reviews (13081)

Best company

5
It's a new concept. I think it's amazing and very fair. And very easy to do. Perfect. Best idea us I saved £400. Whilst going with by miles. Reviewed on: 18th August 2022
Ashraf's avatar
Ashraf

Great customer service

4
Really appreciate how efficient and easy the message chat is on the app. The turn around time to chat to a member from the team is quick and it's straightforward to use. Reviewed on: 18th August 2022
Khadijah C's avatar
Khadijah C

Early days but ok so far.

3
Contact seems only possible by email so responses may take days but hopefully I will not need frequent email exchanges. 'Seems I get a free entry to a cash-prize draw for writing a review so I might as well, eh. Insurance can be expensive; this was lower than the other quotes. Reviewed on: 18th August 2022
Ian Phillips's avatar
Ian Phillips

All round excellence

5
From beginning to end my experience dealing with ByMiles has been absolutely brilliant, and NO I don't work for them I'm retired. Seriously though, if you are looking to get a better quote for your car insurance ( I have saved £120 ), make sure that you get one from ByMiles, I guarantee Reviewed on: 18th August 2022
John Longworth's avatar
John Longworth

No fuss, low cost car insurance

5
Excellent customer service and clear pricing, great app which shows journey details with online help function Reviewed on: 18th August 2022
Jan Rennie's avatar
Jan Rennie

Great savings

5
I’ve saved a lot of money by getting my car insurance with Bymiles. You can easily keep track of how much refund you are due on the app. Would highly recommend them to anyone. Esp those who don’t drive much. Also their customer service is 2nd to none. Reviewed on: 18th August 2022
Victoria Bamford's avatar
Victoria Bamford

Best price

5
Easy to use instruction and control the mileage Reviewed on: 18th August 2022
Pui Kwan Lee 's avatar
Pui Kwan Lee

Value for money

5
Great service, helpful team , excellent insurance package Reviewed on: 18th August 2022
Syed's avatar
Syed

Like the app

4
Would be happier if could drive other vehicles by swapping over the mileage gadget Reviewed on: 18th August 2022
Paul Mellor's avatar
Paul Mellor

Great concept and very affordable

4
Everything is great apart from the hiccup at the beginning when they kept telling me my device was not plugged in properly but it was plugged in properly and a few days later everything was working fine. Anyway its value for money compared to all other quotes i had Reviewed on: 18th August 2022
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TanKhan Anything and Everything

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