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By Miles: Car insurance reviews

View other By Miles products
4.88
Based on 13,081 reviews, last reviewed 3rd Sep 2026
No new 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
6%
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1%
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0%
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Latest highest rating:

4

By Miles have been excellent. By Miles have been excellent. They handled my claim quickly and made everything really easy from start to finish. The pricing has always been fair — I... Read more Reviewed on: 3rd September 2026
Monora Khatun's avatar
Monora Khatun

Latest lowest rating:

2

Great app easy to use . Great app easy to use . Everything very clear . No hassle Reviewed on: 23rd August 2025
debbie's avatar
debbie
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About this product

By Miles provide car insurance aimed at low mileage drivers.

By Miles charge a fixed cost that covers a car while it’s parked. The rest is based on the actual miles driven. Customers can either plug in the matchbox-sized Miles Tracker, or for newer cars, you can connect By Miles directly with your car’s mileometer.

By Miles car insurance reviews help you find out what it’s really like to be a customer. If you’ve used By Miles before, you can also leave a review and share your experience.

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By Miles Car insurance reviews (13081)

I actually LIKE this!!

5
I haven't needed to make a claim and I hope I never will, so I can't comment on that part of things, but the fully comprehensive quote was the best 'by miles' and the system of only paying insurance on the miles you actually drive (on top of a base premium for parking for the year) is excellent, with any miles under your estimated mileage for the year being refunded to you. I like the app on my phone which tracks miles completed and the cost of those miles so far, how much I've spent and how many miles I have left before I need to top up. I've found that I don't drive nearly as much as I thought I did and I'm looking forward to a nice refund at the end of the policy period. I'm a fan! Reviewed on: 18th August 2022
Matthew Harding's avatar
Matthew Harding

Pay as you go

5
Fantastic way to pay for what you use so to speak helpful staff and constant updates on your usage Probably the best insurers I’ve ever been with. Reviewed on: 18th August 2022
Uzma's avatar
Uzma

GREAT Insurance!

5
I am very happy to find this insurance. I don't use my car very often and By Miles provided a great solution for me. Reviewed on: 18th August 2022
Nilou's avatar
Nilou

topnotch

5
highly recommended to friends and family.for me the best so far Reviewed on: 18th August 2022
williamalarcio@yahoo.com's avatar
[email protected]

Practical

5
It’s a good way to track how much you drive on a daily basis, it makes you more aware of that there are many unnecessary drives can be avoided. Reviewed on: 18th August 2022
Teoh's avatar
Teoh

So far so good

5
Good communication from customer service team. Like the idea of paying by miles as I do not drive much. I will have to wait and see my monthly bill amounts however am hopeful this will be cheap and cheerful. So far so good Reviewed on: 18th August 2022
maryammshah@yahoo.co.uk's avatar
[email protected]

Amazing

5
New model that works. Genius. Affordable and great customer service Reviewed on: 18th August 2022
damodio@channel4.co.uk's avatar
[email protected]

Daring to be Different

5
Since finding By Miles I've been very pleased by the innovative way they do car insurance differently. By charging me for what I use, not a seemingly abstract number that drawn from the ether as with other companies, it means I am able to budget better, taking greater control over my finances which is even more important now. I've only ever had good customer service from them. I do not feel like there's the same adversarial relationship where the insurance companies have the means of calculating numbers. Overall I am so pleased that By Miles have entered the car insurance market, they have certainly made my life easier and I hope they go from strength to strength bringing further innovation to this field. Reviewed on: 18th August 2022
Tom D's avatar
Tom D

BETTER BY MILES

5
THEIR NAME SAYS IT ALL, GREAT APP, EASY TO USE ALONG WITH GREAT CUSTOMER SUPPORT I AM SAVING MONEY EVERY MONTH SO DEFINATELY BETTER.....BY MILES! Reviewed on: 18th August 2022
Adam Hughes's avatar
Adam Hughes

Car insurance made easy

5
A great car insurance company. Everything is dealt with quickly and professionally. A great service always. Reviewed on: 18th August 2022
Victoria Mcdonald's avatar
Victoria Mcdonald

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