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By Miles: Car insurance reviews

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4.91
Based on 13,081 reviews, last reviewed 17th Oct 2025
100% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
6%
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1%
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0%
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Latest highest rating:

5

Professional helpful staff if you need to get in touch. Professional helpful staff if you need to get in touch. Competitive quotes. Have insured 3 years in a row with By Miles. Reviewed on: 17th October 2025
Claire L's avatar
Claire L

Latest lowest rating:

2

Great app easy to use . Great app easy to use . Everything very clear . No hassle Reviewed on: 23rd August 2025
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debbie
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About this product

By Miles provide car insurance aimed at low mileage drivers.

By Miles charge a fixed cost that covers a car while it’s parked. The rest is based on the actual miles driven. Customers can either plug in the matchbox-sized Miles Tracker, or for newer cars, you can connect By Miles directly with your car’s mileometer.

By Miles car insurance reviews help you find out what it’s really like to be a customer. If you’ve used By Miles before, you can also leave a review and share your experience.

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By Miles Car insurance reviews (13081)

Efficient, great value, easy to use

5
I've been using By Miles for a couple of years now. Being a low-mileage London user, it has saved me hundreds of Pounds, and offers a great mobile app too which shows all usage, and contact options. Reviewed on: 16th August 2022
Timothy Poole's avatar
Timothy Poole

Great value for money

5
Excellent customer service and great value for money Reviewed on: 16th August 2022
Anna 's avatar
Anna

Excellent service

5
Very good insurance company n their customer service is excellent will explain the policy in details Reviewed on: 16th August 2022
Edwin 's avatar
Edwin

Cost effective and it just works!

5
I've had insurance with By Miles for roughly 6 months now and everything worked straight out of the box. I was slightly concerned that having a more technology-driven policy would open the door to headaches and issues, this has been far from the case! Reviewed on: 16th August 2022
Ross Hayes's avatar
Ross Hayes

Easy, honest and pocket friendly

5
It's so simple, you an track your spending, miles and everything else you need in the user friendly simple app. The customer service guys are great know their stuff and are always in hand. The prices are really great and I've been with these guys for a few years now and I wouldn't go back to annual premium insurance. I love that you only pay for what you use and can track all your journeys, its the future!! Reviewed on: 16th August 2022
B Farmer 's avatar
B Farmer

Practical insurance

5
What a great way to tackle car insurance, the world has changed and By Miles have changed with it, and on top of all that they have beaten all the other quotes I received for my renewal. As a whole the experience, the app, the benefits and the price has meant that I have already recommended By Miles to others Reviewed on: 16th August 2022
Alex Duffy's avatar
Alex Duffy

Really good function and reliable

5
Good support from company, no issues experienced and backed up be impressive technology. Reviewed on: 16th August 2022
Joe Williams 's avatar
Joe Williams

A great concept for insurance

5
Such good value for money, not had to make a claim thankfully but I like the idea of insurance where you only pay as you need. It makes perfect sense Reviewed on: 16th August 2022
Ian's avatar
Ian

Fantastic

5
The future of insurance and it makes total sense ... Reviewed on: 16th August 2022
Alex Barsley's avatar
Alex Barsley

AMAZING, highly recommend!!

5
Wow okay, so this insurance I have told everyone about. It sounds like I'm in a pyrimd scheme when I talk about it because I got to excited that this was a thing. Being based in London, I have paid ££ alot of of money for my car insurance and I don't use it very often but when I do, it's really convenient. So I never wanted to get rid of the car. I came across By Mile and I couldn't believe there concept. Also they cap how many miles you do if you go over a certain number. I'm saving 60% if not more sometimes. In London, driving 2 miles down the road and that is about 20 minutes as everything is quite close together. It is a great concept and affordable. Especially during these times. So I am very happy to have found them! And the app is great so you can keep track :) Reviewed on: 16th August 2022
Katie Mitchell's avatar
Katie Mitchell

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