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By Miles: Car insurance reviews

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4.91
Based on 13,081 reviews, last reviewed 17th Oct 2025
100% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
6%
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1%
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0%
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Latest highest rating:

5

Professional helpful staff if you need to get in touch. Professional helpful staff if you need to get in touch. Competitive quotes. Have insured 3 years in a row with By Miles. Reviewed on: 17th October 2025
Claire L's avatar
Claire L

Latest lowest rating:

2

Great app easy to use . Great app easy to use . Everything very clear . No hassle Reviewed on: 23rd August 2025
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debbie
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About this product

By Miles provide car insurance aimed at low mileage drivers.

By Miles charge a fixed cost that covers a car while it’s parked. The rest is based on the actual miles driven. Customers can either plug in the matchbox-sized Miles Tracker, or for newer cars, you can connect By Miles directly with your car’s mileometer.

By Miles car insurance reviews help you find out what it’s really like to be a customer. If you’ve used By Miles before, you can also leave a review and share your experience.

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By Miles Car insurance reviews (13081)

Great value for money

4
By miles is a great way to lower your car insurance as you pay as you use your car great idea and great value Reviewed on: 11th August 2022
John's avatar
John

Great all round

5
By Miles is an innovative approach to car insurance, one which should have been thought of years ago! Since using By Miles I've saved money and am more thoughtful with how much I drive. It's cheaper and fairer and I'd highly recommend them. Reviewed on: 11th August 2022
Rory Hedman's avatar
Rory Hedman

Great customer service

5
When ever my car goes into the garage and goes onto the fault finder I'm contacted take sure itse with the car great service Reviewed on: 11th August 2022
Steven Taylor's avatar
Steven Taylor

Great service

5
Customer service was very understanding when my car was in the garage and the miles tracker was disconected for 2 days. I will be renewing with them Reviewed on: 11th August 2022
Stewart's avatar
Stewart

Very cost effective

5
This is a great policy and very cost effective if you only do low mileage. Reviewed on: 11th August 2022
Helen Odysseos's avatar
Helen Odysseos

One of the most practical insurance providers out here

5
The concept is amazing, the customer service is 10/10 and the prices are amazing. What more would your want from an insurance provider Reviewed on: 11th August 2022
Hassan Vohra's avatar
Hassan Vohra

Fair, reasonabl and affordable

5
Fast response , very user friendly app, very fair and affordable fee Reviewed on: 11th August 2022
Marziyeh Hekmati's avatar
Marziyeh Hekmati

Easy insurer and great value for money

5
Love these guys, always know what I’m paying and can control miles if I need to watch the pennies, had a little accident with these guys and the claim went through smoothly and my premium didn’t go up by much, very happy have no future plans to change insurers, keep up the good work Reviewed on: 11th August 2022
Traci Hawthorne's avatar
Traci Hawthorne

Cost effective, great system and customer service

5
Bymiles insurance has been a great way to pay for insurance now I mainly work from home and do not drive as much. It's pay by mile system has equated to hundreds of pounds saved. The application used to manage my insurance is extremely easy to use and gives lots of useful information so you are aware of your usage. Customer service was also great handling a claim quickly, providing a courtesy car and ensuring my no claims was protected. Changing a driver and address and also simple and done through the application instantly. Reviewed on: 11th August 2022
Will Carney's avatar
Will Carney

Great value if not doing lots of long trips

5
It’s cut my insurance down by loads as I mainly use my car for local commutes and a few big trips a year, which are capped anyway so your hill is never astronomical. Reviewed on: 11th August 2022
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