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By Miles: Car insurance reviews

View other By Miles products
4.88
Based on 13,081 reviews, last reviewed 3rd Sep 2026
No new 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
6%
See only 3 star reviews
1%
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0%
See only 1 star reviews
0%

Latest highest rating:

4

By Miles have been excellent. By Miles have been excellent. They handled my claim quickly and made everything really easy from start to finish. The pricing has always been fair — I... Read more Reviewed on: 3rd September 2026
Monora Khatun's avatar
Monora Khatun

Latest lowest rating:

2

Great app easy to use . Great app easy to use . Everything very clear . No hassle Reviewed on: 23rd August 2025
debbie's avatar
debbie
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About this product

By Miles provide car insurance aimed at low mileage drivers.

By Miles charge a fixed cost that covers a car while it’s parked. The rest is based on the actual miles driven. Customers can either plug in the matchbox-sized Miles Tracker, or for newer cars, you can connect By Miles directly with your car’s mileometer.

By Miles car insurance reviews help you find out what it’s really like to be a customer. If you’ve used By Miles before, you can also leave a review and share your experience.

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By Miles Car insurance reviews (13081)

Good value, but not as good as it used to be

3
I don’t like the way they’ve put prices up massively this year with next to no explanation. Reviewed on: 2nd October 2022
James Clossick's avatar
James Clossick

Unable to contact customer service

1
I was very keen to explore this as I rarely use my car these days. I have two questions for which I need responses before committing to a policy. For three weeks I have been emailing, calling and starting chats on their web site and not a single person has responded. A great shame . they have lost a keen customer through their unprofessional attitude to prompt customer service Reviewed on: 2nd October 2022
FBC's avatar
FBC

Simple and easy to use car insurance which encourages steady low millage drivers.

5
Problem free car insurance with a lower price for those who do not do excessive millage. Reviewed on: 2nd October 2022
G R Spurgeon's avatar
G R Spurgeon

Why i like bymile

5
Bymile has been a life saver and has made my life financially sound. By paying only for the miles that I do I am more in control of my outgoing. By mile response team are very good and always get a prompt response. I am paying around 600 pound per year. Which is atleast 700 pound cheaper than most insurance and that too without a box. Reviewed on: 30th September 2022
Ismaaeel Hussain's avatar
Ismaaeel Hussain

Forward thinking insurance

5
I had this insurance for a few months and I found it to be very accurate and convenient. So much so I have recommended it to my friends. Reviewed on: 29th September 2022
sabi.uk@hotmail.com's avatar
[email protected]

Fairly priced, tailored method of car insurance.

5
Find the feedback and communications are second to none. It is a convenient and simple process to use. Fair in that you basically only pay for use of the vehicle specific to your mileage. Reviewed on: 29th September 2022
Tony's avatar
Tony

to the point no messing around

5
recommended, very easy and just makes sense as so many people waste money and efforts Reviewed on: 29th September 2022
Omar Khayam's avatar
Omar Khayam

Superb

5
The best insurance company I have ever been with just sheer quality is all u can say Reviewed on: 28th September 2022
Robert Kenway's avatar
Robert Kenway

Great until eenewal

3
No issues and a good service. Price then increased by around 50% after two years of consistent pricing. Was able to get a quote cheaper than my original amount elsewhere. Loyalty not being rewarded is a shame as the concept and service levels are otherwise excellent. Reviewed on: 28th September 2022
Sam's avatar
Sam

Miles into Smiles

5
This is a car insurance which is different in its approach to premiums. It’s rates are very competitive and when it was time to renew I was very pleasantly surprised to find my premiums lower than the year before. Guess what I did, I renewed. Reviewed on: 28th September 2022
jillysymonds@googlemail.com's avatar
[email protected]

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