CAF Bank Reviews

Ratings based on 5 reviews Last review 5 months ago
1.6 / 5Average overall rating

CAF Bank (Charities Aid Foundation) is a bank owned and operated by a c charity, and offers its services to charities and not-for-profit organisations. Offering banking, borrowing, and investing alongside traditional fundraising services, read our CAF...

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CAF Bank (Charities Aid Foundation) is a bank owned and operated by a c charity, and offers its services to charities and not-for-profit organisations. Offering banking, borrowing, and investing alongside traditional fundraising services, read our CAF Bank reviews below to see what other charities and fundraisers have to say about this charitable bank. Are you a member already? Please share a CAF Bank review below to help other charities decide if this is the right option for them.

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Your CAF Bank Reviews (5)

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21st December 2018

CAF bank - too late to change now

We opened an account with CAF Bank on the recommendation of the Charity Commission soon after becoming a registered UK charity. I regret this decision but as our head office is not based in the UK it is now too difficult to change bank. We tried but...

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We opened an account with CAF Bank on the recommendation of the Charity Commission soon after becoming a registered UK charity. I regret this decision but as our head office is not based in the UK it is now too difficult to change bank. We tried but RBS lost our trustee's information!
CAF bank have ridiculous security measures, for example if you fail a security question you will be cut off with no support given. They informed us by letter that they were implementing changes resulting in the CAF account not being accessible in certain countries in the world. This included Sri Lanka where our head office is based. Luckily, for some reason, this ridiculous security measure has not been implemented. The bank do not respond to online requests for information in a timely fashion and they are very much 'telephone based' - which is not suitable for an INGO. A friend opened a charity account with Natwest Bank and she has commented how satisfied she is with the service.

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23rd September 2017

Worse bank ever

I have just written a glowing review about my 20+ year experience of personal banking with RBS. I now want to talk about CAF Bank who were recommended to us by the Charity Commission, if it was not a hugely complicated task to change my charity bank...

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I have just written a glowing review about my 20+ year experience of personal banking with RBS. I now want to talk about CAF Bank who were recommended to us by the Charity Commission, if it was not a hugely complicated task to change my charity bank account, myself and the trustees would have done so months ago. CAF have military style security systems in place...if you fail security questions they cut the call and insist you ring back. The staff are rude and condescending...I actually feel nervous calling them, for fear they think I'm not who I say I am. They have recently started charging us for the privilege of using their terrible service and they have restricted access to online banking in Sri Lanka, where my charity works! If I could turn back the clock I would never have signed up with CAF, but due to having trustees/signatories around the world - switching accounts is too complicated. Stay well clear of CAF.

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23rd September 2017

Worse bank ever

I have just written a glowing review about my 20+ year experience of personal banking with RBS. I now want to talk about CAF Bank who were recommended to us by the Charity Commission, if it was not a hugely complicated task to change my charity bank...

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I have just written a glowing review about my 20+ year experience of personal banking with RBS. I now want to talk about CAF Bank who were recommended to us by the Charity Commission, if it was not a hugely complicated task to change my charity bank account, myself and the trustees would have done so months ago. CAF have military style security systems in place...if you fail security questions they cut the call and insist you ring back. The staff are rude and condescending...I actually feel nervous calling them, for fear they think I'm not who I say I am. They have recently started charging us for the privilege of using their terrible service and they have restricted access to online banking in Sri Lanka, where my charity works! If I could turn back the clock I would never have signed up with CAF, but due to having trustees/signatories around the world - switching accounts is too complicated. Stay well clear of CAF.

Write a review
23rd September 2017

Worse bank ever

I have just written a glowing review about my 20+ year experience of personal banking with RBS. I now want to talk about CAF Bank who were recommended to us by the Charity Commission, if it was not a hugely complicated task to change my charity bank...

Read more

I have just written a glowing review about my 20+ year experience of personal banking with RBS. I now want to talk about CAF Bank who were recommended to us by the Charity Commission, if it was not a hugely complicated task to change my charity bank account, myself and the trustees would have done so months ago. CAF have military style security systems in place...if you fail security questions they cut the call and insist you ring back. The staff are rude and condescending...I actually feel nervous calling them, for fear they think I'm not who I say I am. They have recently started charging us for the privilege of using their terrible service and they have restricted access to online banking in Sri Lanka, where my charity works! If I could turn back the clock I would never have signed up with CAF, but due to having trustees/signatories around the world - switching accounts is too complicated. Stay well clear of CAF.