CAF Bank Reviews

  Ratings based on 13 reviews       Last review 2 days ago    

CAF Bank (Charities Aid Foundation) is a bank owned and operated by a c charity, and offers its services to charities and not-for-profit organisations. Offering banking, borrowing, and investing alongside traditional fundraising services, read our CAF...

READ MORE

CAF Bank (Charities Aid Foundation) is a bank owned and operated by a c charity, and offers its services to charities and not-for-profit organisations. Offering banking, borrowing, and investing alongside traditional fundraising services, read our CAF Bank reviews below to see what other charities and fundraisers have to say about this charitable bank. Are you a member already? Please share a CAF Bank review below to help other charities decide if this is the right option for them.

Overall Rating

Poor

1

2

3

4

5

CAF Bank Review Insight

What are people saying in their reviews?

Speed

83% of feedback is Process related

Customer profile

Top Age Profile: 35-44

Top Channel Preference: Online

CAF Bank Products 13

Current Account

Expensive

We are a very small local charity with cash at bank of about £30,000. The number of transactions on our bank account are few and far between - no more than 5 per year. CAF Bank introduced a monthly fee of £5 some years ago, rising to £8 per month re... Read more

We are a very small local charity with cash at bank of about £30,000. The number of transactions on our bank account are few and far between - no more than 5 per year. CAF Bank introduced a monthly fee of £5 some years ago, rising to £8 per month recently. I challenged their charges by letter and asked them to take into account the frequency of our transactions. They were completely intransigent - no negotiation, no dialogue - their letter in reply was both impersonal and abrupt summarised as "take it or leave it". The inappropriateness of their charges is further compounded by they extremely poor and clunky website whiuch is not in the slightest user friendly. So we left CAF Bank for NatWest who offer a free banking service for charities.
Not recommended

Reviewed on 13th May 2021
MM's avatar
MM
Write a review

Current Account

So disappointing!

Despite their claims to act as a trusted intermediary between you and your charity of choice, they are unhelpful, slow to respond and do not act in the interests of the organisations they claim to help. It took weeks for them to transfer money from... Read more

Despite their claims to act as a trusted intermediary between you and your charity of choice, they are unhelpful, slow to respond and do not act in the interests of the organisations they claim to help. It took weeks for them to transfer money from the CAF account to the selected charities. I wish I had gone directly. Avoid CAF.

Reviewed on 3rd February 2021
Katemba's avatar
Katemba
Write a review

Current Account

Avoid this bank at all costs

We have endless problems with CAF. Cards get blocked if someone spends, for example, £1500. The staff are incredibly rude and unhelpful. Even though it’s hard to move banks as a charity, we will, and as soon as possible.

Reviewed on 20th January 2021
Vbg2005's avatar
Vbg2005
Write a review

Current Account

Not worth extortionate cost

Our charity moved several accounts to CAF and have come to regret it. Very clunky website; no automatic feed to accounts packages; so time-consuming to authorise payments; no secure messaging (you have to phone them and then they say you need to post a... Read more

Our charity moved several accounts to CAF and have come to regret it. Very clunky website; no automatic feed to accounts packages; so time-consuming to authorise payments; no secure messaging (you have to phone them and then they say you need to post a letter); constant Know Your Customer reviews... And now, the cherry on the cake, £8 per month for the privilege and £0.50 per cheque.

Reviewed on 8th January 2021
Caroline R's avatar
Caroline R
Write a review

Current Account

Web site fail

The web site is clunky and difficult to navigate the security. Impossible when the site fails to send a PIN to your phone. Been happening for several days now. Tried the phone but long wait times and then failed to gain access, with just one detail... Read more

The web site is clunky and difficult to navigate the security. Impossible when the site fails to send a PIN to your phone. Been happening for several days now. Tried the phone but long wait times and then failed to gain access, with just one detail incorrect. So have to go to main account holder to sort out. This lot just involve you in too much work.

Reviewed on 23rd April 2020
Jolly Greengiant's avatar
Jolly Greengiant
Write a review

Current Account

Online login often impossible to use. The worst online facility I have ever encountered.

Too cumbersome to use and monthly charges are taken even when there have not been any transactions. The charges for an accidental overdraft on a C/A are excessive and applied even when there is plenty of money in an associated gold A/C.

Reviewed on 12th April 2020
Jon Sula's avatar
Jon Sula
Write a review

Current Account

Third Rate "Bank"

Supposedly a bank that is there to help charities, CAF falls far short of the requirement, Pedestrian, bureaucratic and petty-fogging, - don't touch them with a barge-pole!

Reviewed on 13th September 2019
gulfw's avatar
gulfw
Write a review

Current Account

A complete 'shower' frankly

In 2014 I selected CAF Bank for our UK registered charity Gambia School Support. Their performance has been marked by a catalogue of errors and I see scant evidence of them trying to improve their... Read more

In 2014 I selected CAF Bank for our UK registered charity Gambia School Support. Their performance has been marked by a catalogue of errors and I see scant evidence of them trying to improve their service.
They are leaden footed, bureaucratic and often inept.
We would move banks immediately if the prospect of the admin involved was not so intimidating.
Pull your socks up CAF if you take the trouble to read this (which I doubt).

Reviewed on 22nd July 2019
Josh dale-harris's avatar
Josh dale-harris
Write a review

Current Account

CAF bank - too late to change now

We opened an account with CAF Bank on the recommendation of the Charity Commission soon after becoming a registered UK charity. I regret this decision but as our head office is not based in the UK it is now too difficult to change bank. We tried but... Read more

We opened an account with CAF Bank on the recommendation of the Charity Commission soon after becoming a registered UK charity. I regret this decision but as our head office is not based in the UK it is now too difficult to change bank. We tried but RBS lost our trustee's information!
CAF bank have ridiculous security measures, for example if you fail a security question you will be cut off with no support given. They informed us by letter that they were implementing changes resulting in the CAF account not being accessible in certain countries in the world. This included Sri Lanka where our head office is based. Luckily, for some reason, this ridiculous security measure has not been implemented. The bank do not respond to online requests for information in a timely fashion and they are very much 'telephone based' - which is not suitable for an INGO. A friend opened a charity account with Natwest Bank and she has commented how satisfied she is with the service.

Reviewed on 21st December 2018
Rachel Ireton's avatar
Rachel Ireton
Write a review

Current Account

Worse bank ever

I have just written a glowing review about my 20+ year experience of personal banking with RBS. I now want to talk about CAF Bank who were recommended to us by the Charity Commission, if it was not a hugely complicated task to change my charity bank... Read more

I have just written a glowing review about my 20+ year experience of personal banking with RBS. I now want to talk about CAF Bank who were recommended to us by the Charity Commission, if it was not a hugely complicated task to change my charity bank account, myself and the trustees would have done so months ago. CAF have military style security systems in place...if you fail security questions they cut the call and insist you ring back. The staff are rude and condescending...I actually feel nervous calling them, for fear they think I'm not who I say I am. They have recently started charging us for the privilege of using their terrible service and they have restricted access to online banking in Sri Lanka, where my charity works! If I could turn back the clock I would never have signed up with CAF, but due to having trustees/signatories around the world - switching accounts is too complicated. Stay well clear of CAF.

Reviewed on 23rd September 2017
Racheal's avatar
Racheal
Write a review

Current Account

Worse bank ever

I have just written a glowing review about my 20+ year experience of personal banking with RBS. I now want to talk about CAF Bank who were recommended to us by the Charity Commission, if it was not a hugely complicated task to change my charity bank... Read more

I have just written a glowing review about my 20+ year experience of personal banking with RBS. I now want to talk about CAF Bank who were recommended to us by the Charity Commission, if it was not a hugely complicated task to change my charity bank account, myself and the trustees would have done so months ago. CAF have military style security systems in place...if you fail security questions they cut the call and insist you ring back. The staff are rude and condescending...I actually feel nervous calling them, for fear they think I'm not who I say I am. They have recently started charging us for the privilege of using their terrible service and they have restricted access to online banking in Sri Lanka, where my charity works! If I could turn back the clock I would never have signed up with CAF, but due to having trustees/signatories around the world - switching accounts is too complicated. Stay well clear of CAF.

Reviewed on 23rd September 2017
Racheal's avatar
Racheal
Write a review

Current Account

Worse bank ever

I have just written a glowing review about my 20+ year experience of personal banking with RBS. I now want to talk about CAF Bank who were recommended to us by the Charity Commission, if it was not a hugely complicated task to change my charity bank... Read more

I have just written a glowing review about my 20+ year experience of personal banking with RBS. I now want to talk about CAF Bank who were recommended to us by the Charity Commission, if it was not a hugely complicated task to change my charity bank account, myself and the trustees would have done so months ago. CAF have military style security systems in place...if you fail security questions they cut the call and insist you ring back. The staff are rude and condescending...I actually feel nervous calling them, for fear they think I'm not who I say I am. They have recently started charging us for the privilege of using their terrible service and they have restricted access to online banking in Sri Lanka, where my charity works! If I could turn back the clock I would never have signed up with CAF, but due to having trustees/signatories around the world - switching accounts is too complicated. Stay well clear of CAF.

Reviewed on 23rd September 2017
Racheal's avatar
Racheal
Write a review

Savings

Savings account

A charity that I used to look after used CAF for their savings and I think their rates were good. #maxyourmoney

Reviewed on 23rd March 2017
Sarah prescott 's avatar
Sarah prescott
Write a review