Carole Nash is a leading UK-based insurance broker. Have you taken out insurnace with Carole Nash? You can write a Carole Nash review here to help other people find out how good the service Carole Nash offers really is.
60% of feedback is Process related
Top Age Profile: 35-44
Top Channel Preference: Branch
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Utterly... Read more
For two days now have I been trying to get an MTA sorted on my policy, simply for a change of bikes.
Everytime having to go through all the details again and again and again, only for it to be referred and then to come back with an additional £1000 on a policy that is less than half that (with full NCB and 20+ years licence, no accidents or convictions).
Now having to cancel the policy and restart as the online portal will quote £580 - however, no one is answering the phones and the online chat just gets cutoff abrubtly as if the customer service reps aren't interested in solving thier problems - not even offering to take my phone number and call me back to get things resolved.
Absolutely awful customer service trying to get this sorted and because of that I cannot in an any way recommend Carole Nash any more - what would they be like if I had to make a claim?Reviewed on 24th June 2021Marty Greenwell
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Great service with caring staff
I've had great service over the years, with competitive quotes and fantastic support a number of years ago when I had an accident. Bike collected, fixed up and delivered before my bones had started to heal. The workshop that was fixing the bike even... Read more
I've had great service over the years, with competitive quotes and fantastic support a number of years ago when I had an accident. Bike collected, fixed up and delivered before my bones had started to heal. The workshop that was fixing the bike even called me a couple of times to see how I was and check rebuild details. A great company in my experience.Reviewed on 23rd November 2019IanB