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Carole Nash: Insurance Broker reviews

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2.47
Based on 20 reviews, last reviewed 4th Sep 2024
No new 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
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35%
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20%
3 star
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0%
2 star
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0%
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45%

Latest highest rating:

5

Excellent Prices. Excellent Prices. Easy to Work With. Very Helpful. First Class Service. Reviewed on: 4th September 2024
Andrew Anderson's avatar
Andrew Anderson

Latest lowest rating:

1

disgusting rude arrogant inept company, asked for a... disgusting rude arrogant inept company, asked for a vehicle change 48hrs later still not done luckily I checked before I drove away, so far been on th... Read more Reviewed on: 27th March 2024
David V's avatar
David V
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About this product

Our Carole Nash Insurance Broker reviews can help you to find out what life as a Carole Nash customer is really like. We know that a good Insurance Broker can help you when you're looking to find a new insurance policy...so why not tell us about your customer experience today!


Carole Nash Insurance Broker reviews (20)

Review of the Carole Nash, Insurance Broker:

Awful customer service

1
Awful customer service. Unable to cancel automatic insurance renewal online so phoned the call centre. Explained to the call taker said that I didn’t want to renew my policy, she told me my policy would not be renewed. A week later they took the next years annual fee from my account ( a week before the policy ended). Phoned customer service and the call taker was rude and told me it would take 2 weeks to refund my money. Reviewed on: 25th July 2023
Elizabeth 's avatar
Elizabeth

Avoid them like the plague. Awful company - they WILL rob you

1
I was insured with them (for my car) 18 hours...18 HOURS before they text me to say that, with my old insurer, they had a "fault" claim for when my car windows were smashed by vandals - and which had not affected my NCD of 4 years. Due to this they wanted to change my policy and add an EXTRA £201; increasing my policy to just over £400 - 110%! Obviously I wasn't going to accept that, so i just said cancel & I'd look elsewhere. That is when they mentioned the dreaded "admin f... Reviewed on: 8th December 2022
Billy Reynard-Bowness's avatar
Billy Reynard-Bowness

Awful service

1
Bad customer service and that's if you can get through Reviewed on: 13th August 2022
Sadik Meah's avatar
Sadik Meah

Hassle free Motorbike Insurance

4
Efficient and easy to set up motorbike insurance with competitive prices Reviewed on: 13th January 2022
T&K's avatar
T&K

Real upfront insurance for Bikers of all ages.

4
I moved away as I got a cheaper quote,Big regrets,iwillonly goto insurance I can actually talk to direct in future,nota Chat line that does not correct my details with out an unbelievable fixed charge. Reviewed on: 8th October 2021
christine satchell's avatar
christine satchell

Utterly Useless

1
Utterly useless. For two days now have I been trying to get an MTA sorted on my policy, simply for a change of bikes. Everytime having to go through all the details again and again and again, only for it to be referred and then to come back with an additional £1000 on a policy that is less than half that (with full NCB and 20+ years licence, no accidents or convictions). Now having to cancel the policy and restart as the online portal will quote £580 - however, no one is answ... Reviewed on: 24th June 2021
Marty Greenwell's avatar
Marty Greenwell

Great service with caring staff

4
I've had great service over the years, with competitive quotes and fantastic support a number of years ago when I had an accident. Bike collected, fixed up and delivered before my bones had started to heal. The workshop that was fixing the bike even called me a couple of times to see how I was and check rebuild details. A great company in my experience. Reviewed on: 23rd November 2019
IanB's avatar
IanB

Great service

5
Never had any problems over several years. Competitive prices too Reviewed on: 6th July 2019
Madelaine McLaughlin's avatar
Madelaine McLaughlin

Great service

5
Great service, good deals on prices. Reviewed on: 22nd September 2018
Judy Nathan's avatar
Judy Nathan

Car Insurance Reviewer

5
They are great for motorists with older cars as they understand the market better in that aspect Reviewed on: 15th July 2016
Stuart Allen's avatar
Stuart Allen
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