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Cedar Tree: Travel Insurance reviews

Name: Travel Insurance
Rating: 4.85 (434 reviews)

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4.77

Based on 434 reviews, last reviewed 23rd Aug 2024

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

89%

2 star

Latest highest rating:

5

Cedar Tree Reliable. Simple. Great value. Cedar Tree have been my go to for the last couple of years and would recommend. Reviewed on: 23rd August 2024

Latest lowest rating:

1

Very upsetting and disappointing experience I am very upset and disappointed in Cedar Tree Insurance. We had to contact them due to a cancelled ferry on the return leg of our summer holidays and... Read more Reviewed on: 19th September 2023

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Want to read or write Cedar Tree travel insurance reviews? You’ve come to the right place, as Smart Money People is the UK’s #1 site for financial services reviews. Our community shares their experiences of using Cedar Tree so that people like you can make better informed decisions about their travel insurance options. Already had a Cedar Tree travel insurance policy? Post a review and help others by sharing your own experience today!

Cedar Tree Travel Insurance reviews (434)

Review of the Cedar Tree, Travel Insurance:

Very upsetting and disappointing experience

I am very upset and disappointed in Cedar Tree Insurance. We had to contact them due to a cancelled ferry on the return leg of our summer holidays and promptly filed an accurate and timely claim in the beginning of July. We were asked for paperwork which we dutifully sent and after waiting a couple of weeks we were told a payment would be sent to us on receipt of the email if everything was deemed ok. I was unsure of the breakdown of the payment and sent an email to ask for clarification, but before it was even out of my inbox the payment was already in our bank account. We had chosen to pay a premium for "travel disruption" which promised to cover any additional expenses in the event of cancelled travel which applied to us in this circumstance, however this hadn't been mentioned and the amount sent to us didn't seem to have included these. I received no reply from Cedar Tree and so I sent a follow up which wasn't replied to until 24th August. This response said that my claim had been reviewed and these expenses were not covered (despite this being detailed in the premium we paid for). I therefore disputed it again. A week later, I was met with the same response which I queried yet again. The reply this time came swiftly and told us, without apology, that another review had been made and we had been overpaid in the initial payout and that nearly £400 was to be paid back to them asap, and detailing the bank account details to use. We were very shaken by this. I went back to them to question this and they then said there had been an error and it wasn't £400 but actually £300 due back! It is also worth noting here that despite being slow to answer my emails, the Cedar Tree phoned my around twice a day during this period in an attempt to get this money out of us. At this point my trust in the company has completely gone - I don't know who to believe, their calculations are incorrect every time I speak to them and it feels like they are plucking figures out of the air and hoping that we go away. At the date of writing we have had no response from them since 6th September. This has left us feeling vulnerable, shaken and with a dark cloud over what should have been a lovely family holiday. Not only that, but we've been made to feel as if we are the ones in the wrong. Please get travel insurance elsewhere and save yourselves the heartache of having to go through what we have. Reviewed on: 19th September 2023

DO NOT PURCHASE FROM THEM

Purchased insurance for a holiday to Australia scheduled in March 2020. Absolutely awful service. On hold for 3 hours 40 minutes to make a claim. When the lady answered I could hear people laughing in the back ground, clearly too busy to answer the phone. Waited a week for a claims pack to arrive via email, no sign of it so tried to call again. Gave up after a few hours! Reviewed on: 27th March 2020

Excellent customer service

On our last trip abroad my eldest son picked up an ear infection so we were unable to flight home when we should of. Was helped with new accommodation and fight home A++ Reviewed on: 4th October 2019

Excellent peace of mind

Had to make a claim, as it was a very upsetting time for us they sorted it all out very quickly and we got our money back. Reviewed on: 23rd September 2019

NOING THAT YOU CARE

All bases covered give me my security if anything happens,God forbid but you have to enjoy life and this is part of the package. Gives you confidence to really have no worries Reviewed on: 5th September 2019

quick and easy to set up ,no fuss and competetive pricing

does what is says on the tin, the right insurance at the right price. Reviewed on: 5th September 2019

Value for money

This company can offer insurance for people who have medical conditions. They are very helpful and try to find as cheap a price for the best cover Reviewed on: 29th August 2019

Helpful and easy to use

The few issues I've had it's been easy to contact someone. The information is clear and the price is good. Reviewed on: 29th August 2019

Best Experience

It's always hassle free and stress free travel for me. I don't need to run to different insurance companies for each and every issue I faced whether traveling, health, gadget, etc all in one place. Best experience using this insurance. Reviewed on: 29th August 2019

Good value for comprehensive cover

So far so good, good value, good cover policy, but not had to claim, so can’t comment on that Reviewed on: 28th August 2019

Good company

I have been with them for a couple of years now. Last year I made a claim as my son fell ill during our holiday in Thailand. Everything went smoothly, they communicate well, I got all money back very quickly. Reviewed on: 28th August 2019

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