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Cedar Tree: Travel Insurance reviews

Name: Travel Insurance
Rating: 4.85 (434 reviews)

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4.77

Based on 434 reviews, last reviewed 23rd Aug 2024

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

89%

2 star

Latest highest rating:

5

Cedar Tree Reliable. Simple. Great value. Cedar Tree have been my go to for the last couple of years and would recommend. Reviewed on: 23rd August 2024

Latest lowest rating:

1

Very upsetting and disappointing experience I am very upset and disappointed in Cedar Tree Insurance. We had to contact them due to a cancelled ferry on the return leg of our summer holidays and... Read more Reviewed on: 19th September 2023

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About this product

Want to read or write Cedar Tree travel insurance reviews? You’ve come to the right place, as Smart Money People is the UK’s #1 site for financial services reviews. Our community shares their experiences of using Cedar Tree so that people like you can make better informed decisions about their travel insurance options. Already had a Cedar Tree travel insurance policy? Post a review and help others by sharing your own experience today!

Cedar Tree Travel Insurance reviews (434)

Review of the Cedar Tree, Travel Insurance:

NO REFUND, LACK OF SUPPORT, BETTER GO SOMEWHERE ELSE

I have been with Cedar Tree for around 3 years now, not having to claim until half a year ago when my trip to Mexico was cancelled because of COVID by the airline. The airline only gave an option of a voucher which wasn’t a choice for me as wouldn’t know if I can travel soon, and when the airline goes bust you can’t do anything with it. But Cedar Tree made a point there that I should take the voucher and they won’t refund me even if I can’t travel next year. I have a Travel Disruption cover for situation like this but apparently it doesn’t work in this case. Not sure really when it works. In case of taking a voucher, I wouldn’t be able to seek assistance anywhere else, like my bank, Pay Pal, etc. so thank you for a great advice Cedar Tree. Also, to add to this, The European Commission called it unlawful for only giving voucher option and not a full refund by the airline (quote below), but Cedar Tree still advised to go with that option as they wouldn’t refund me if I was offered a voucher to use it later in the year. (btw, I have it all in emails). Before Cedar Tree even starts considering your claim, you need to seek refunds yourself with other sources like your credit card, Pay Pal or directly with the company. With my trip, I managed to get better support with Pay Pal, booking.com, and eventually my bank. Cedar Tree response at that time still was that I should get a voucher. I will consider other insurance companies for the next term. And strongly advise if you are thinking of choosing Cedar Tree. ‘The European Commission is now to write a letter to all EU member states reminding them that airlines should be sanctioned if they violate passenger rights – including by refusing to offer refunds. An EU official said: ‘The law is clear. Passengers should be able to choose between a cash refund or other funds of reimbursement such as a voucher.’ Reviewed on: 16th August 2020

Very pleased

A reasonable cost and easy to set up. Easy to communicate via different methods too. Reviewed on: 28th August 2019

Competitive Price

Good price. App is good. Discount for renewing Reviewed on: 28th August 2019

Fantastic service

Great customer service and expert advice when having to make a claim. Renewal was a no brained... Reviewed on: 27th August 2019

Indepth cover for all family,illnessess & All Ages

Fantastic friendly, reasonably priced,rewarded for remaining with them. Reviewed on: 27th August 2019

Everything an online holiday insurance provider should be

Straightforward to apply, easy to follow, clear information and good follow up. Reviewed on: 27th August 2019

Good Value

Going on a worldwide holiday so needed the extra cover as I always have a Europe policy and cedar tree is good value for money Reviewed on: 27th August 2019

Easy and great value

Booking insurance with cedar tree is so easy and the rewards help by bringing the price down on future cover Reviewed on: 27th August 2019

Easy Holiday documentation insurance to complete

No time wasting the online service was completely comprehensive and easy to complete the documents required. Reviewed on: 26th August 2019

Easy, intuitive quote process

Much easier to use their website than other ones I used to get quotes. Sensible responses to pre-existing medical conditions that were based on reality, not panic, and that actually asked about number of admissions (ie assessed risk sensibly!). Reviewed on: 26th August 2019

Excellent Website and Customer Service

Only Insurance Company I have used for the last number of years. Great Customer Service and simple easy to read documents. Reviewed on: 26th August 2019

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