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Cedar Tree: Travel Insurance reviews

Name: Travel Insurance
Rating: 4.84 (435 reviews)

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4.73

Based on 435 reviews, last reviewed 28th Apr 2025

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

89%

2 star

Latest highest rating:

5

Cedar Tree Reliable. Simple. Great value. Cedar Tree have been my go to for the last couple of years and would recommend. Reviewed on: 23rd August 2024

Latest lowest rating:

1

I will not deal with this company again I will not deal with this company again, for adding one more day to a 17 day policy they wanted to charge me the equivalent of 50% of the previously c... Read more Reviewed on: 28th April 2025

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About this product

Cedar Tree Travel Insurance reviews (435)

Review of the Cedar Tree, Travel Insurance:

NO REFUND, LACK OF SUPPORT, BETTER GO SOMEWHERE ELSE

I have been with Cedar Tree for around 3 years now, not having to claim until half a year ago when my trip to Mexico was cancelled because of COVID by the airline. The airline only gave an option of a voucher which wasn’t a choice for me as wouldn’t know if I can travel soon, and when the airline goes bust you can’t do anything with it. But Cedar Tree made a point there that I should take the voucher and they won’t refund me even if I can’t travel next year. I have a Travel Disruption cover for situation like this but apparently it doesn’t work in this case. Not sure really when it works. In case of taking a voucher, I wouldn’t be able to seek assistance anywhere else, like my bank, Pay Pal, etc. so thank you for a great advice Cedar Tree. Also, to add to this, The European Commission called it unlawful for only giving voucher option and not a full refund by the airline (quote below), but Cedar Tree still advised to go with that option as they wouldn’t refund me if I was offered a voucher to use it later in the year. (btw, I have it all in emails). Before Cedar Tree even starts considering your claim, you need to seek refunds yourself with other sources like your credit card, Pay Pal or directly with the company. With my trip, I managed to get better support with Pay Pal, booking.com, and eventually my bank. Cedar Tree response at that time still was that I should get a voucher. I will consider other insurance companies for the next term. And strongly advise if you are thinking of choosing Cedar Tree. ‘The European Commission is now to write a letter to all EU member states reminding them that airlines should be sanctioned if they violate passenger rights – including by refusing to offer refunds. An EU official said: ‘The law is clear. Passengers should be able to choose between a cash refund or other funds of reimbursement such as a voucher.’ Reviewed on: 16th August 2020

Good company

I have been with them for a couple of years now. Last year I made a claim as my son fell ill during our holiday in Thailand. Everything went smoothly, they communicate well, I got all money back very quickly. Reviewed on: 28th August 2019

Very pleased

A reasonable cost and easy to set up. Easy to communicate via different methods too. Reviewed on: 28th August 2019

Competitive Price

Good price. App is good. Discount for renewing Reviewed on: 28th August 2019

Fantastic service

Great customer service and expert advice when having to make a claim. Renewal was a no brained... Reviewed on: 27th August 2019

Indepth cover for all family,illnessess & All Ages

Fantastic friendly, reasonably priced,rewarded for remaining with them. Reviewed on: 27th August 2019

Everything an online holiday insurance provider should be

Straightforward to apply, easy to follow, clear information and good follow up. Reviewed on: 27th August 2019

Good Value

Going on a worldwide holiday so needed the extra cover as I always have a Europe policy and cedar tree is good value for money Reviewed on: 27th August 2019

Easy and great value

Booking insurance with cedar tree is so easy and the rewards help by bringing the price down on future cover Reviewed on: 27th August 2019

Easy Holiday documentation insurance to complete

No time wasting the online service was completely comprehensive and easy to complete the documents required. Reviewed on: 26th August 2019

Easy, intuitive quote process

Much easier to use their website than other ones I used to get quotes. Sensible responses to pre-existing medical conditions that were based on reality, not panic, and that actually asked about number of admissions (ie assessed risk sensibly!). Reviewed on: 26th August 2019

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