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Cedar Tree: Travel Insurance reviews

Name: Travel Insurance
Rating: 4.85 (434 reviews)

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4.77

Based on 434 reviews, last reviewed 23rd Aug 2024

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

89%

2 star

Latest highest rating:

5

Cedar Tree Reliable. Simple. Great value. Cedar Tree have been my go to for the last couple of years and would recommend. Reviewed on: 23rd August 2024

Latest lowest rating:

1

Very upsetting and disappointing experience I am very upset and disappointed in Cedar Tree Insurance. We had to contact them due to a cancelled ferry on the return leg of our summer holidays and... Read more Reviewed on: 19th September 2023

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About this product

Want to read or write Cedar Tree travel insurance reviews? You’ve come to the right place, as Smart Money People is the UK’s #1 site for financial services reviews. Our community shares their experiences of using Cedar Tree so that people like you can make better informed decisions about their travel insurance options. Already had a Cedar Tree travel insurance policy? Post a review and help others by sharing your own experience today!

Cedar Tree Travel Insurance reviews (434)

Review of the Cedar Tree, Travel Insurance:

Very upsetting and disappointing experience

I am very upset and disappointed in Cedar Tree Insurance. We had to contact them due to a cancelled ferry on the return leg of our summer holidays and promptly filed an accurate and timely claim in the beginning of July. We were asked for paperwork which we dutifully sent and after waiting a couple of weeks we were told a payment would be sent to us on receipt of the email if everything was deemed ok. I was unsure of the breakdown of the payment and sent an email to ask for clarification, but before it was even out of my inbox the payment was already in our bank account. We had chosen to pay a premium for "travel disruption" which promised to cover any additional expenses in the event of cancelled travel which applied to us in this circumstance, however this hadn't been mentioned and the amount sent to us didn't seem to have included these. I received no reply from Cedar Tree and so I sent a follow up which wasn't replied to until 24th August. This response said that my claim had been reviewed and these expenses were not covered (despite this being detailed in the premium we paid for). I therefore disputed it again. A week later, I was met with the same response which I queried yet again. The reply this time came swiftly and told us, without apology, that another review had been made and we had been overpaid in the initial payout and that nearly £400 was to be paid back to them asap, and detailing the bank account details to use. We were very shaken by this. I went back to them to question this and they then said there had been an error and it wasn't £400 but actually £300 due back! It is also worth noting here that despite being slow to answer my emails, the Cedar Tree phoned my around twice a day during this period in an attempt to get this money out of us. At this point my trust in the company has completely gone - I don't know who to believe, their calculations are incorrect every time I speak to them and it feels like they are plucking figures out of the air and hoping that we go away. At the date of writing we have had no response from them since 6th September. This has left us feeling vulnerable, shaken and with a dark cloud over what should have been a lovely family holiday. Not only that, but we've been made to feel as if we are the ones in the wrong. Please get travel insurance elsewhere and save yourselves the heartache of having to go through what we have. Reviewed on: 19th September 2023

Good value insurance with excellent customer service.

I needed help when the airline went I'd bookedwith went into administration. Custmer service team were very helpful and the situation was resolved satisfactory. Reviewed on: 21st August 2019

Super simple and competitive pricing

The most comprehensive travel insurance at the best price. Easy to use and renew. Makes it super easy for both business and pleasure travel. Reviewed on: 21st August 2019

Excellent!

Simple and straightforward to apply. Super app linked with it. Reminder beforehand to check everything was correct. Overall excellent Reviewed on: 21st August 2019

Excellent overall!

Easy and simple to submit a claim when needed and I was paid out pretty swiftly after my claim had been dealt with. Great company! Reviewed on: 21st August 2019

quick and easy

quick and easy to setup and lots of extras to taylor the insurance to your needs Reviewed on: 21st August 2019

very easy and straight forward insurance

no gobbledegook here just straight forward insurance with a web site that's easy to navigate and choose insurance that is right for you. Brilliant insurance company and will defo use again. Reviewed on: 21st August 2019

Straight forward insurance

My experience with cedar tree insurance was excellent! The purchasing process was easy to follow and entering the details was straight forward. I will definitely be using cedar tree again as you can build up points which equals a discount on your insurance policies in the future. I also had to ring them to notify them of an illness one of our party members had obtained prior to travel and the phone was answered immediately and the lady i spoke to was very helpful. Cant fault my experience! Reviewed on: 21st August 2019

Good affordable travel insurance

Easy form to complete, no pressure to purchase travel insurance. Very good cover at a reasonable price. Only downside is mega long policy document. I would definitely buy again. Reviewed on: 21st August 2019

Superb Service

Easy to use website, competitive prices and clarity of information. What more could you ask for. 5 stars. Reviewed on: 21st August 2019

Great for returning customers

I went with cedar tree because of the price and quality of cover however keep coming back because of the discounts they offer for going direct. I also really like that they send you all the information you need by sms including a message at the end of your holiday checking if you need to make a claim Reviewed on: 21st August 2019

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