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Chase Bank: Current account reviews

Name: Current account
Rating: 4.86 (49011 reviews)

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4.86

Based on 49,011 reviews, last reviewed 23rd Jul 2026

100% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

96%

Latest highest rating:

5

Very pleased Really easy to manage my account. The 2% cashback is a real help Reviewed on: 23rd July 2026

Latest lowest rating:

1

Pick a different bank. Initially, Chase were fine. After my account had been running normally for some time, they asked for information which I found intrusive, and told me... Read more Reviewed on: 16th April 2026

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About this product

Chase is an award-winning current account provider.

The Chase current account offers 1% cashback for your first 12 months as a new customer. You can get answers to your questions 24/7 through the app where you’ll be instantly verified and fast-tracked through security.

Chase current account reviews help you find out what it’s like to be a customer. If you’ve used Chase before, you can also leave a review and share your experience.

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Awards

Best current account provider 2025

Awarded to the current account provider rated highest in UK customer reviews.

Chase Bank Current account reviews (49011)

The most impressive entrant

Customer service is excellent! Unlike other mainstream banks, with Chase you do not have to listen to and select a tedious quantity of options before getting connected to a professional. Chase's customer service is hugely efficient and robust. I must say, it is reassuring in an clear and authentic way - it doesn't feel like the person on the other end of the phone hates their job. I am under the impression therefore that they take good care of their employees. The product itself is also outstanding for its class. For those who like interest, the Chase current account smoothly integrates to their savings' products which offer very competitive interest rates - ones which are certainly higher than your old fashioned banks with questionable interest rates. With Chase, your savings account will most likely have your purchasing power surf over hiccups in inflation rates. For the combination of the above alone, I forgive Chase for not having any high-street branches in the UK. Although, I must say that for Chase to take the plunge and opening branches in the UK would be an excellent mov - regardless of what research may show (assuming that that is the reason preventing them from doing so). Regardless, the chase app is very user friendly and sleek - it certainly stands out form the handful of banks which run apps which look like they haven't been re-designed in over a decade. I would also like to mention that, although it's not a significant amount, the 1% cash-back is certainly a nice touch! All of this amazing, particularly when you consider that Chase does not charge a single penny for this account! Chase is already a 10/10 product, but, should they be interested in knowing what I (and perhaps others) like to see, that would defiantly be some form of rewards account, such as a credit card, even if it requires monthly payments, from which you can collect American Express/ Avios style points. I strongly believe that Chase would be excellent at further establishing itself as a premium-accessible bank by negotiating with firms in the UK to provide Chase users with exclusive perks (e.g. discounts at brands popular with clientele). As a relatively young entrant to the UK mass market banking scene, Chase has made an excellent entrance - after which I would certainly not be surprised for Chase to increasingly impress the market. Reviewed on: 19th April 2024

Positive experience

Timely updates, and user friendly app Reviewed on: 19th April 2024

Overall the best bank I have ever had!

Overall the best bank I have had, excellent rates and service for members. Reviewed on: 19th April 2024

brilliant bank, i changed after having huge issues w...

brilliant bank, i changed after having huge issues with monzo. Chase have been helpful and easy to use. Reviewed on: 19th April 2024

App is bApp is badad

App is bad. You use all the money for what? wipe your....cheek? Reviewed on: 19th April 2024

Chase Bank service and mobile application is very fl...

Chase Bank service and mobile application is very flexible and easy to use. The app runs quickly and allows you to manage your money freely. I wish the card looked more appealing Reviewed on: 19th April 2024

As I spend, I'm saving

I love knowing that while I am spending a small percentage is going into my savings account, which I am allowing to build up to spend on me, not the kids or house, but something to treat myself with. Reviewed on: 19th April 2024

App user friendly nice and easy to navigate

App user friendly nice and easy to navigate Reviewed on: 19th April 2024

User friendly App

The App is really easy to use, can see at a glance how much money I’m using Reviewed on: 19th April 2024

Chase makes you feel that you are in control

Chase is easy to use and gives you the feeling that you are in control of your money. Your card doesn’t have your details on it, so it gives a sense of security in case your purse was ever stolen. I initially started using my Chase account for small transactions but tend to use now for all my spending, especially with cash back incentives and it’s great using abroad as you have to load money into the account first , so you can keep an eye on your spending . Love the app so much I now have a savings account as well ! Reviewed on: 19th April 2024

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