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Chase Bank: Current account reviews

Name: Current account
Rating: 4.86 (49010 reviews)

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4.86

Based on 49,010 reviews, last reviewed 7th Jul 2026

99% decrease in 5 star reviews

in the past 90 days

90% decrease in 1 star reviews

in the past 90 days

96%

Latest highest rating:

4

I have found Chase to be a reliable online bank. I have found Chase to be a reliable online bank. The app is user friendly and their customer service is very good. Reviewed on: 7th July 2026

Latest lowest rating:

1

Pick a different bank. Initially, Chase were fine. After my account had been running normally for some time, they asked for information which I found intrusive, and told me... Read more Reviewed on: 16th April 2026

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About this product

Chase is an award-winning current account provider.

The Chase current account offers 1% cashback for your first 12 months as a new customer. You can get answers to your questions 24/7 through the app where you’ll be instantly verified and fast-tracked through security.

Chase current account reviews help you find out what it’s like to be a customer. If you’ve used Chase before, you can also leave a review and share your experience.

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Awards

Best current account provider 2025

Awarded to the current account provider rated highest in UK customer reviews.

Chase Bank Current account reviews (49010)

Great service, app & products, the Best.

Great service, app & products, the Best. Never received better banking. Reviewed on: 12th April 2024

Excellent app compared to competitors, in particular...

Excellent app compared to competitors, in particular the ease of moving money between savings and current accounts. Good interest is the icing on the cake Reviewed on: 12th April 2024

Top marks

Since opening my current account, I have never had a problem and everything is so clear and straight forward on the banking app Reviewed on: 12th April 2024

Why I switched from NatWest

I switched from NatWest after an appalling UX. Now I get interest on balances and don’t have to worry about foreign currency surcharges (unlike NatWest). All my customer service issues have been dealt with seamlessly Reviewed on: 12th April 2024

My bank of choice!

Ever since joining Chase they been my bank of choice, I feel very safe with their security features and their interface is very easy to use. Over the phone they have been helpful, and their cashback scheme and saver accounts are also very competitive! Overall I am a happy customer. Reviewed on: 12th April 2024

Simple and easy banking.

Simple and easy banking. Clear correspondence and easy to use app. Cashback monthly is a great feature too Reviewed on: 12th April 2024

I use my chase account for my everyday spending and...

I use my chase account for my everyday spending and some of my monthly bills. It's so easy to use and earn rewards on my spending is great, Reviewed on: 12th April 2024

Quick and effective customer service

I had sent some money to my other account. When sending a payment using my chase account, the payments are received by the receiver instantly. Unfortunately, on a particular day, I had not received the payment in my other account. I was nervous because I had assumed that I accidentally sent the payment to different account that was not mine. I contacted the chase customer service team. I was amazed by how fast the agent responded with my enquiry. They reassured me that they would investigate the matter; to which they did because 5 minutes later, the payment was received in my other account. The chase customer service is quick and effective. I feel like I can always count on them when I have another issue with my account. Reviewed on: 12th April 2024

Excellent service

Excellent service. My best travel companion Reviewed on: 12th April 2024

Easy to move money around between current and saving...

Easy to move money around between current and savings accounts. I can spend my money abroad without transaction fees and any cash back earned is ready within 24 hours to put into my current or savings accounts Reviewed on: 12th April 2024

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