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Chase Bank: Current account reviews

Name: Current account
Rating: 4.86 (49013 reviews)

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4.86

Based on 49,013 reviews, last reviewed 20th Aug 2026

91% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

96%

Latest highest rating:

5

I've had great customer service I've had great customer service, very proactive in protecting the customer and checking large or spurious payments, and very easy to deal with. The ap... Read more Reviewed on: 20th August 2026

Latest lowest rating:

1

Pick a different bank. Initially, Chase were fine. After my account had been running normally for some time, they asked for information which I found intrusive, and told me... Read more Reviewed on: 16th April 2026

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About this product

Chase is an award-winning current account provider.

The Chase current account offers 1% cashback for your first 12 months as a new customer. You can get answers to your questions 24/7 through the app where you’ll be instantly verified and fast-tracked through security.

Chase current account reviews help you find out what it’s like to be a customer. If you’ve used Chase before, you can also leave a review and share your experience.

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Awards

Best current account provider 2025

Awarded to the current account provider rated highest in UK customer reviews.

Chase Bank Current account reviews (49015)

1% cashback wins gold

The 1% cashback offer is golden - best thing on the market. Reliable and straightforward experience with the app and card. Satisfied with service. Reviewed on: 20th February 2024

App is quick and easy to use yet feels very safe.

App is quick and easy to use yet feels very safe. Reviewed on: 20th February 2024

Offered them full details of online fraud being comm...

Offered them full details of online fraud being committed and they refused to take the details of the account holder,telling me that they would need to speak to the account holder to discuss it with me.This is absolutely mental….why would someone committing fraud online on Facebook market place want to speak to them about it.I told them that next time it could be a old person that has £500 taken and still they didn’t care.As the person is a fraudster here’s the details 608407 15909394 Jon James berry apparently.Im lucky as I don’t fall for scams however someone else might not be, however I’m disgusted at the fact chase were not interested in protecting not only the banks money but there customers money.If it were me I wouldn’t touch this company with a barge pole.This could be someone’s pension,wages or savings and they are totally not interested.I offered to send full evidence to them but them just wanted the fraudster to continue what they are doing using there bank.Please be aware I do not accept this poor customer service and the fact that I have not been called back is disgusting…. Please note that chase are trying to get this review removed to cover up fraud…..this is fraud in itself.They have applied to trustpilot for an order number thinking that they can get it removed……..I will just post it everywhere …….so don’t try messing with me !!! Reviewed on: 20th February 2024

Easy to use, great customer service.

Easy to use, great customer service. Reviewed on: 20th February 2024

Amazing bank!

Amazing service, excellent app that's easy to use. Reviewed on: 20th February 2024

The cash back offer is very standout across other tr...

The cash back offer is very standout across other traditional bank in uk Reviewed on: 20th February 2024

Great App

App is very easy to use, and provides useful information on spending. I like the fact that the debit card has no card number, expiry date, nor CVV number. Reviewed on: 20th February 2024

Online account operates securely.

Online account operates securely. Great easy to use app Lots of good features. Decent interest rate on savings account easy to move money between all accounts including non Chase accounts Reviewed on: 20th February 2024

GOOD BANK...

Have had no problems but when I phoned they were so helpful. Reviewed on: 20th February 2024

Chase's cashback offer and good saving rates encoura...

Chase's cashback offer and good saving rates encourage me to continue banking with them. Similarly, the use of 'money pots' within both the current account and savings account allows me to easily keep track of my money and various different saving goals without the need for an spreadsheet. Reviewed on: 20th February 2024

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