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Chase Bank: Current account reviews

Name: Current account
Rating: 4.86 (49016 reviews)

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4.86

Based on 49,016 reviews, last reviewed 20th Aug 2026

87% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

96%

Latest highest rating:

4

Works well, easy to use app Overall works well, easy to use app, the cash back used to be good, but too hard to get these days Reviewed on: 20th August 2026

Latest lowest rating:

1

Pick a different bank. Initially, Chase were fine. After my account had been running normally for some time, they asked for information which I found intrusive, and told me... Read more Reviewed on: 16th April 2026

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About this product

Chase is an award-winning current account provider.

The Chase current account offers 1% cashback for your first 12 months as a new customer. You can get answers to your questions 24/7 through the app where you’ll be instantly verified and fast-tracked through security.

Chase current account reviews help you find out what it’s like to be a customer. If you’ve used Chase before, you can also leave a review and share your experience.

Awards

Best current account provider 2025

Awarded to the current account provider rated highest in UK customer reviews.

Chase Bank Current account reviews (49016)

Review of the Chase Bank, Current account:

Great debit card for using abroad with no charges.

Great debit card for using abroad with no charges. 1% back on most purchases (limit). Reviewed on: 27th February 2025

Good overall but needs improvements

I was mainly drawn to Chase for the 1% cashback on spending. Then I got excited about the 5% interest on round-ups and the "change account you pay with" feature. However, the app is very sluggish (at least on Android) which makes it a pain to use. I often can't change the account I want to pay with fast enough and end up moving money between accounts after I leave the shop. I also stopped using the insights/budgeting tool for that reason. This latter tool isn't great anyway because internal money movements are counted as payments so I often "go over budget". Insights is interesting as it shows where (shops/categories) where I spend the most. Going back to the 5% on round-ups - sounds like a lot but over a year it ended up being about £5 in interest. Round-ups in itself is a good feature, I saved (interest excluded) about £290 over a year. The savings account interest rate can be beaten elsewhere so I didn't use it for very long. The 1% cashback is great although after the 1st year there's a £15 cap per month, I rarely spent enough to go over that amount (even if the first year had no cap). Never had issues with cashback or withdrawing my earnings. Last thing, it's a numberless card which is supposed to be more secure but is actually pretty annoying because the app is slow, so whenever I need my card details I end up all worked up. Plus it means I can't use that card to book train tickets when the card is needed to pick up the tickets at the station. It also made it awkward returning a purchase at Argos once and a few times with TfL because the card number shown on the transaction is different (again for security reasons). I do love that I can use it overseas with no fees and close to perfect exchange rate. I also like how easy it is to open extra accounts, name them, and leave detailed notes on transactions. It's still a pretty good account and my main one for everyday spending. Reviewed on: 17th February 2024

Easy to use app , casback on purchases, my go to mai...

Easy to use app , casback on purchases, my go to main account now. Reviewed on: 17th February 2024

Excellent product with many great features.

Excellent product with many great features. The app is very easy to use and customer service is excellent with very knowledgeable advisors. Reviewed on: 17th February 2024

Excellent good all round service

Excellent app and very quick and easy to manage, no facility to deposit cash is prblimatical Reviewed on: 17th February 2024

Excellent customer service when travelling abroad an...

Excellent customer service when travelling abroad and also locally. I enjoy the cashback that I get every month. Reviewed on: 17th February 2024

Very positive experience.

Very positive experience. Nothing has gone wrong so I haven't had to interact with customer service. Reviewed on: 17th February 2024

So easy to use plus a great account for going...

So easy to use plus a great account for going abroad Reviewed on: 17th February 2024

There is no better online bank than Chase.

There is no better online bank than Chase. quick and efficient and hassle free. Reviewed on: 17th February 2024

Great app features and good interest rates applied t...

Great app features and good interest rates applied to the current account. Compared with high street banks, Chase is quick to update their interest rates to reflect the Bank of England’s base rate changes. Reviewed on: 17th February 2024

Amazing bank

Fantastic app, great rewards with cashback. Reviewed on: 17th February 2024

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