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Chase Bank: Current account reviews

Name: Current account
Rating: 4.86 (49016 reviews)

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4.86

Based on 49,016 reviews, last reviewed 20th Aug 2026

87% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

96%

Latest highest rating:

4

Works well, easy to use app Overall works well, easy to use app, the cash back used to be good, but too hard to get these days Reviewed on: 20th August 2026

Latest lowest rating:

1

Pick a different bank. Initially, Chase were fine. After my account had been running normally for some time, they asked for information which I found intrusive, and told me... Read more Reviewed on: 16th April 2026

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About this product

Chase is an award-winning current account provider.

The Chase current account offers 1% cashback for your first 12 months as a new customer. You can get answers to your questions 24/7 through the app where you’ll be instantly verified and fast-tracked through security.

Chase current account reviews help you find out what it’s like to be a customer. If you’ve used Chase before, you can also leave a review and share your experience.

Awards

Best current account provider 2025

Awarded to the current account provider rated highest in UK customer reviews.

Chase Bank Current account reviews (49016)

Review of the Chase Bank, Current account:

Great debit card for using abroad with no charges.

Great debit card for using abroad with no charges. 1% back on most purchases (limit). Reviewed on: 27th February 2025

Chase are second to non for me.

Super service, opened the account mostly for use travelling I am so impressed over the last 12 mths I plan to move from Barclays who after 40+ yrs seem to not care about customers or loyalty in the least, they close the branches but the online support is not there to back up. Chase seem to have nailed it for me. Reviewed on: 16th February 2024

Cashback at 1% cap at £15.

Cashback at 1% cap at £15. App is easy to use. Reviewed on: 16th February 2024

Good app

Good app, interest rates. Good to use. Good Good app, interest app, interest rates. Easy to use app. Good experiences using the app and good interest rates. Reviewed on: 16th February 2024

Excellent on line process Works well.

Excellent on line process Works well. Reviewed on: 16th February 2024

Highly recommend

Very simple account opening experience. App is good and responsive. Had no problems in the year I’ve been using Chase. Reviewed on: 16th February 2024

Brilliant experience with great offer of 1% cashback.

Brilliant experience with great offer of 1% cashback. Reviewed on: 16th February 2024

Chase UK Current Account Review

've been using Chase UK's current account for a few years now, and here's my honest and detailed review based on specific criteria: Digital Experience: Chase UK's online and mobile banking platforms are user-friendly and intuitive. I appreciate the ease of navigation and the comprehensive range of features available. From managing standing orders and direct debits to viewing transaction history and setting up savings goals, the digital experience is seamless. However, there have been occasional glitches with the mobile app, such as delays in updating transactions. Fees and Charges: Chase UK is transparent about its fees and charges, which I find commendable. While the basic account comes with no monthly fees, certain services like overdrafts and international transfers incur charges. However, these fees are clearly outlined in the terms and conditions, allowing customers to make informed decisions. One drawback is the relatively high overdraft fees compared to some competitors. Customer Service: My interactions with Chase UK's customer service team have been generally positive. Whether through online chat, phone support, or in-branch assistance, the representatives have been courteous and helpful. However, there have been instances of longer wait times during peak hours, which can be frustrating. ATM Access: Chase UK boasts an extensive network of ATMs across the UK, making cash withdrawal convenient. I rarely encounter issues finding a fee-free ATM, even in less populated areas. However, there have been instances where certain ATMs were out of service, causing inconvenience. Interest Rates: Chase UK offers competitive interest rates on savings accounts linked to the current account. While this is a definite benefit for those looking to grow their savings, the rates are subject to change and may not always be the highest available in the market. In conclusion, Chase UK's current account offers a solid digital experience, transparent fee structure, and reliable customer service. While there are minor drawbacks such as occasional mobile app glitches and longer wait times for customer support, the overall banking experience is positive. I would recommend Chase UK to individuals looking for a dependable and convenient everyday banking solution. Reviewed on: 16th February 2024

Easy to use, good interest rates

Easy to use, good interest rates Reviewed on: 16th February 2024

Great cashback offer!

Great cashback offer! Very easy to use app. Great spending insights. Cool looking card. Reviewed on: 16th February 2024

Excellent service and communication.

The change from my old bank to the new Chase current account was easy and seemless. Any debit or credit I receive instant confirmation. Chase answer any queries very quickly. Very pleased with the service. Reviewed on: 16th February 2024

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