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Chase Bank: Current account reviews

Name: Current account
Rating: 4.86 (48990 reviews)

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4.86

Based on 48,990 reviews, last reviewed 5th May 2026

97% decrease in 5 star reviews

in the past 90 days

90% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I’ve had a really positive experience with the Chase... I’ve had a really positive experience with the Chase Bank current account. The app is clean and easy to use, making it simple to track spending, move ... Read more Reviewed on: 5th May 2026

Latest lowest rating:

1

Pick a different bank. Initially, Chase were fine. After my account had been running normally for some time, they asked for information which I found intrusive, and told me... Read more Reviewed on: 16th April 2026

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About this product

Chase is an award-winning current account provider.

The Chase current account offers 1% cashback for your first 12 months as a new customer. You can get answers to your questions 24/7 through the app where you’ll be instantly verified and fast-tracked through security.

Chase current account reviews help you find out what it’s like to be a customer. If you’ve used Chase before, you can also leave a review and share your experience.

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Awards

Best current account provider 2025

Awarded to the current account provider rated highest in UK customer reviews.

Chase Bank Current account reviews (48990)

Good Value for money - customer service is frustrating.

Chase do not seem to have a good system for giving customers information on their accounts. They send notifications that cannot be re-sent and customer agents cannot trace the content. Responses on their chat system are quick, but agents change within minutes and don't seem to read previous history or any query. Therefore account queries can be frustrating and turn to complaints quickly. The bank does give good value for money, but needs to provide cards for a second card holder and sort out their method for dealing with frozen cards. It is difficult to re-intate a card that has been locked due to a questionable transaction. It is not always possible to contact chase by a phone call whilst abroad. An alternative method for contact should be developed as it is worrying to have no access to cash on holiday. Reviewed on: 15th February 2024

Hassle free banking with high levels of customer ser...

Hassle free banking with high levels of customer service when needed. It's not surprising the traditional high street bank is experiencing challenging times when they're trying to compete with the likes of Chase. Reviewed on: 15th February 2024

The easiest switch i have ever encountered.

The easiest switch i have ever encountered. The help is real people right away. Everything on the app is simple to understand. The round up idea and interest you get on it is superb and no foreign exchange charges…..total customer orientation….superb Reviewed on: 15th February 2024

Easy to set up and use.

Easy to set up and use. Kept informed of all changes and benefits. Reviewed on: 15th February 2024

Good interest and reward

Give a good interest rate as well as a kick back on all purchases Reviewed on: 15th February 2024

Positive experience

Positive experience overall and love having 1% cashback on all purchases. Reviewed on: 15th February 2024

Great services that values customer loyalty

Great services that values customer loyalty Reviewed on: 15th February 2024

Very good and acceptable tremendous value for money

Very good and acceptable tremendous value for money Reviewed on: 15th February 2024

Great app

Haven’t needed customer service as the app is so easy to use. Reviewed on: 15th February 2024

Easy to Use

My overall experience with Chase was awesome, I have earned a lot of cash back till now saving options are top notch. It is easy to use and the debit card is stylish Reviewed on: 15th February 2024

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