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Chase Bank: Current account reviews

Name: Current account
Rating: 4.86 (49016 reviews)

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4.86

Based on 49,016 reviews, last reviewed 10th Sep 2026

90% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

96%

Latest highest rating:

5

Brilliant security checks. Brilliant security checks. Great communication. Very good offers, amazing app. Great accessibility and flexibility Reviewed on: 10th September 2026

Latest lowest rating:

1

Pick a different bank. Initially, Chase were fine. After my account had been running normally for some time, they asked for information which I found intrusive, and told me... Read more Reviewed on: 16th April 2026

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About this product

Chase is an award-winning current account provider.

The Chase current account offers 1% cashback for your first 12 months as a new customer. You can get answers to your questions 24/7 through the app where you’ll be instantly verified and fast-tracked through security.

Chase current account reviews help you find out what it’s like to be a customer. If you’ve used Chase before, you can also leave a review and share your experience.

Awards

Best current account provider 2025

Awarded to the current account provider rated highest in UK customer reviews.

Chase Bank Current account reviews (49016)

Review of the Chase Bank, Current account:

Best in every way

Most convenient accounts. Far better than my other banks Reviewed on: 16th March 2023

Nonsense In, Nonsense Out!

Experience has generally been very good up until the point that Chase started insisting that they "need[ed] to find out a little more about [me], and check that the information we've already got is correct"... almost 2 years after opening the account. As only an occasional user of my secondary facility with Chase (which I opened to take advantage of the absence of any transaction fees when abroad and to access the savings accounts) I had difficulty understanding how to accurately respond to the questions "how much do you expect to receive and spend each month"... there being no typical income or expenditure patterns. The Customer Service Agents I sought guidance from claimed to understand my issue but stated that, as they were a regulatory requirement, no consideration could be given to changing the questions, the manner in which they're phrased or to the addition of appropriate guidance notes... even after I raised a formal complaint!! Chase suspended my ability to receive / send money despite me having flagged my concerns and sought managerial intervention / reassurance. A couple of points to note: (i) With 2 years of experience dealing with me as a customer surely they are well placed to monitor my incomings / outgoings? (ii) My primary bank doesn't request this information (probably because they are well placed to monitor my incomings / outgoings!!). I did think that Chase would be more flexible and customer-centric... nobody is asking them to bend KYC and AML rules however I would expect them to do their best to at least gather relevant and useful data rather than just ticking boxes. Reviewed on: 15th February 2024

Really great lots of useful tools

Really great lots of useful tools especially the multiple savings pots option. Love the interest rate with easy access and 1% cash back. Have recommended to friends. Customer service wasn’t bad took a while to sort a fraud case but got money back. Reviewed on: 15th February 2024

A joy to bank with!

Excellent service, easy communication a joy to bank with! Reviewed on: 15th February 2024

Good customer service and easy interface.

Good customer service and easy interface. Reviewed on: 15th February 2024

The accounts are perfect in every way.

The accounts are perfect in every way. They do exactly what an account holder needs. All for free. As well as paying a good interest rate on savings and an acceptable rate on current accounts. Who could ask for more? Reviewed on: 15th February 2024

All good and no complaints.

All good and no complaints. Savings account also opened and Internet rate is good. Reviewed on: 15th February 2024

Great Web and personal service

Great Web site and when I had to phone (twice) the service was quick efficient and friendly. Reviewed on: 15th February 2024

Best Bank

Great app, easy to use both home & abroad & excellent interest rates Reviewed on: 15th February 2024

Good bank to be with, I had no issues so...

Good bank to be with, I had no issues so far Reviewed on: 15th February 2024

Great rewards, great rates, friendly staff, the best...

Great rewards, great rates, friendly staff, the best mobile banking. I now class Chase as my main bank account. I’ve transferred all my savings to Chase Reviewed on: 15th February 2024

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