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Chase Bank: Current account reviews

Name: Current account
Rating: 4.94 (48951 reviews)

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4.94

Based on 48,951 reviews, last reviewed 10th Apr 2026

449200% increase in 5 star reviews

in the past 90 days

1000% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

Initially pulled in with their competitive interest... Initially pulled in with their competitive interest rates and 1% cashback on spending, but unfortunately became a spare bank account over time as they... Read more Reviewed on: 10th April 2026

Latest lowest rating:

2

Customer serive at Chase bank poor Custo.mer service experience when I needed them could not have been worse. Two occasions I have needed their help and each time they have let me down ... Read more Reviewed on: 25th March 2026

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About this product

Chase is an award-winning current account provider.

The Chase current account offers 1% cashback for your first 12 months as a new customer. You can get answers to your questions 24/7 through the app where you’ll be instantly verified and fast-tracked through security.

Chase current account reviews help you find out what it’s like to be a customer. If you’ve used Chase before, you can also leave a review and share your experience.

Awards

Best current account provider 2025

Awarded to the current account provider rated highest in UK customer reviews.

Chase Bank Current account reviews (48951)

Review of the Chase Bank, Current account:

Account is easy to access and user friendly in regar...

Account is easy to access and user friendly in regard to helping me keep on top of my spending. Cash back and round up features are especially good, offering additional incentives to continue to bank with Chase Reviewed on: 6th February 2025

Excellent Customer service.

When my card was used fraudulently chase were very quick to issue a refund of the value taken and also changed my card details. I didn't even have to wait for a new card in the post as it can all be done electronically. They are always available at the end of the phone and always very helpful Reviewed on: 23rd January 2026

Excellent bank in all respects

Excellent bank in all respects - no issues at all with them Reviewed on: 23rd January 2026

Not so good since they limited what purchases qualif...

Not so good since they limited what purchases qualify for cashback Reviewed on: 23rd January 2026

Love Chases no nonsense approach - you transfer mone...

Love Chases no nonsense approach - you transfer money instantly no waiting customer service are fabulous so attentive and reallly go out of their way to help Reviewed on: 23rd January 2026

Does everything it says on the box

Does everything it says on the box Reviewed on: 23rd January 2026

Ease of use App plus able to speak to a human noprob...

Ease of use App plus able to speak to a human noproblems since joining. Reviewed on: 23rd January 2026

Good rates,good service.

Good rates,good service.easy to contact. Reviewed on: 23rd January 2026

Brilliant thank

Customer service is excellent, always a person to answer questions. Online service brilliant. Good interest rate, and saving rates. Reviewed on: 23rd January 2026

Trustworthy and efficient.

The app works quickly and is easy to use, transferring between accounts and making payments is efficient. Online chat customer service always gets a helpful response and clear outcome. I feel confident that I'm using a safe and trustworthy bank for my money. Reviewed on: 23rd January 2026

Great bank with incredible customer service

Great bank with incredible customer service Reviewed on: 23rd January 2026

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