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Close Brothers Savings reviews

Close Brothers Savings
Rated Excellent • 4.90/5

Close Brothers Savings reviews

Verified business Last reviewed within 7 days
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Review summary

People rate this company as Excellent based on 4,864 product reviews

Average score of 4.90/5
5 star
89%
4 star
10%
3 star
1%
2 star
0%
1 star
0%
Reviews for Close Brothers Savings have trended positively over the past 90 days

Close Brothers Savings makes saving simple with a user-friendly website and clear communication. Their interest rates are consistently competitive, often among the best around. The customer service is friendly and helpful, with easy phone access and prompt responses. Some wish for faster processing and a dedicated app, but overall it’s a reliable and straightforward choice.

Positive themes

  • Close Brothers Savings offers consistently competitive interest rates that really stand out.
  • The website and online process for Close Brothers Savings is easy to use and straightforward.
  • Customer service at Close Brothers Savings is friendly and helpful with quick phone responses.

Negative themes

  • Some found the processing slow and communication poor when issues arose with accounts.
  • A few felt customer service could be condescending or unfriendly on the phone.
  • Several wished for a dedicated app to manage their Close Brothers Savings accounts.
Summarised by AI
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About Close Brothers Savings

Close Brothers Savings reviews can help you to find out more about the retail savings offering from leading merchant bank, Close Brothers. Having won the 'Customer Service Champion' award at the British Bank Awards 2018, our reviews can help you find out more about the products and service offered by Close Brothers Savings. Or if you've used Close Brothers Savings previously, you too can leave a review.

Close Brothers Savings at a glance

Reviews for Close Brothers Savings

Showing 11 of 4864 company reviews • Last reviewed within 7 days

It was as expected - a good process

Savings • 6th March 2026

It was as expected - a good process

{"display":"Mark Walder","full_name":"Mark Walder","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Good • 4/5
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User friendly.

Savings • 5th March 2026

User friendly. Staff very knowledgable

{"display":"Ann N","full_name":"Ann N","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
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  • 4/5

    Online process is easy to navigate with plain language.

    Online process is easy to navigate with plain language. Easy to locate the information needed to make decisions and then to follow through on those decisions. .

    {"display":"Ainsley R","full_name":"Ainsley R","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Ainsley R 28th February 2026
  • 5/5

    EASY TO SET UP AND OFERING VERY GOOD RATES

    EASY TO SET UP AND OFERING VERY GOOD RATES

    {"display":"D V K","full_name":"D V K","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    D V K 24th February 2026
  • 5/5

    System is easy to use, interest rate is good snd pai...

    System is easy to use, interest rate is good snd paid monthly. As well as savings the bank offers a comprehensive banking service with very competitive terms.

    {"display":"John Elliott","full_name":"John Elliott","avatar":{"url":"\/assets\/uploads\/avatars\/users\/846618.png"}}'s avatar
    Savings
    John Elliott 24th February 2026
  • 4/5

    I was impressed how quickly an enquiry was asswered;...

    I was impressed how quickly an enquiry was asswered; excellent.

    {"display":"Andrew H","full_name":"Andrew H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Andrew H 24th February 2026
  • 5/5

    Excellent customer services and interest rates

    Close Bros are easily contactable by phone and customer services very helpful. Good range of products of interest to us and that are often recommended... Close Bros are easily contactable by phone and customer services very helpful. Good range of products of interest to us and that are often recommended in the press as having good interest rates. Read more Read less

    {"display":"Heather D","full_name":"Heather D","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Heather D 23rd February 2026
  • 5/5

    Impressive telephone service

    Correspondence is always clear & sent in a timely manner. When I have questions I have telephoned and the call has been answered quickly by... Correspondence is always clear & sent in a timely manner. When I have questions I have telephoned and the call has been answered quickly by a knowledgeable human (no endless button pushing to get through) which is much appreciated. Read more Read less

    {"display":"Joanna C","full_name":"Joanna C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Joanna C 22nd February 2026
  • 4/5

    Very happy with service provided.

    Very easy to open account. Good customer service.

    {"display":"Brenda R","full_name":"Brenda R","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Brenda R 22nd February 2026
  • 5/5

    An all round first class company.

    I have saved with this Company now for 2 years and have just opted to continue for a further year. They offer very competitive rates,... I have saved with this Company now for 2 years and have just opted to continue for a further year. They offer very competitive rates, their online service is very efficient and easy to navigate and they always keep me updated. Just all round a first class company to deal with. Read more Read less

    {"display":"Fiona T","full_name":"Fiona T","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Fiona T 22nd February 2026
  • 5/5

    GOOD SERVICE AND RATES ON THE PRODUCTS SELECTED

    GOOD SERVICE AND RATES ON THE PRODUCTS SELECTED

    {"display":"D V K","full_name":"D V K","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    D V K 21st February 2026

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