Complete Cover Group: Insurance Broker reviews

Name: Insurance Broker
Rating: 4.12 (439 reviews)

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4.04

Based on 439 reviews, last reviewed 24th May 2023

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

66%

13%

14%

Latest highest rating:

5

Good Service I can recomand them 100% greau service and very faat answers and changes. Reviewed on: 26th July 2022

Latest lowest rating:

1

Horrible Guys!! This company is unbelievable!!! They increased my insurance with £750 after one month. I cancelled of course and they charged me a lot! I spoke... Read more Reviewed on: 24th May 2023

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About this product

At Smart Money People, we collect Complete Cover Group Insurance Broker reviews from customers like you. If you're thinking of getting using Complete Cover Group check out our reviews, or if you're an existing Complete Cover Group customer - please share your experiences with our community in order to help out others!

Complete Cover Group Insurance Broker reviews (439)

Review of the Complete Cover Group, Insurance Broker:

Straight away after quote at compare

Straight away after quote at compare market get a phone call from this company even when thick the box to don't contact with me :( . Then explain me they couldn't insure my vehicle as in on hire purchase agreement with bank ( one of the finance option ) . At 3rd or 4th call from them someone say would speak with them manager and find it out offer for me increasing my premium on certain amounts as is on (finance) hire purchase agreement. Personally simply haven't seen any different for insurer who they have to pay when anything happen. after a little while I contact with them to accept this offer with additional products tool insurance . Then receive some link to the website to upload doc. and check all detail but as haven't been nothing about quotation details , was contact with with brooker name Roger to get some documents and review details . Then I found some mistakes about 3 one of them in Haven Statement of Fact point 4. FINANCE DETAILS Is the vehicle subject to a finance agreement? - NO I've send few emails regarding amend that details and all together 3-4 hours on the phone some obligated to send back amended documents within 24 h . All that get annoying me with stressing time as been responsible to give right details with expectation from finance company to notify insurer about them busines. As that was process around 2 weeks without any succes decide to cancel this policy by sending mail and reinsure with other company . Then receive phone call first one regarding sended emails to enquiries address provided with documents with explain to me regarding last one : when I'd like to cancel this policy with today dates m outstanding balance will be 380£ . Is there any customer right to cancel policies as worry about future communication and due to negligence on the part of the service? During this conversation was clearly feel pressure on me to accept offer of cancellation with outstanding of 380£. Please be aware with this I don't like to even think what would might happen to have a policy with wrong details . Aparts of it have to my first conversation with brooker on 08444721582 was 58:40 min and cost me 30£ add to my bill without any information about additional charge to use this tel. nr . I still can't believe is that happen on real world in 21 century . Looks like theft in a white day. Reviewed on: 8th December 2017

Reply from Complete Cover Group Hi Konrad, thank you for taking the time to leave your review. We are really sorry to hear of the level of service we have provided. Please be assured we are investigating the matter fully, and we will contact you directly to discuss this further. Kind regards, Complete Cover Group. Response date: 9th December 2017

Absolute joke

I was kept on the phone for over an hour in total over two calls. Being put on hold at every possible turn. The terms and conditions came in the form of verbal diarrhoea which I had to ask to be repeated. Even still, I had no idea what was being said as one long mumbled noise was all I heard. So I just accepted. The figures kept changing and what I was quoted online was not what I paid. To top it off, my phone bill came through yesterday and I’ve been charged £25 for the 41 minute portion of my dealing with this “company”. I needed insurance quickly hence why I bothered at all. AVOID LIKE THE PLAGUE!!!! (F.A.O. Complete Cover Group, reimburse my phone charges and I may consider changing my review. I haven’t complained because I can’t afford to call you up to do so.) Update: complete cover group have kept up appearances and sent me a reply, stating they will resolve my issue. Although a week later, I’m STILL waiting to actually be contacted to discuss my problem. Well done!!!! Reviewed on: 6th December 2017

Reply from Complete Cover Group Hi Mike, thank you for taking the time to leave your review. We are really sorry to hear you are unhappy with the level of service we have provided. To discuss this properly with you, I have arranged for a member of our complaints team to contact you, to answer any questions you have and resolve your concerns. Kind regards, Complete Cover Group. Response date: 7th December 2017

GREAT PRICE

Great customer service and great price considering the amount of time Iv been driving Reviewed on: 5th December 2017

Reply from Complete Cover Group Thank you for taking the time to leave your review today. We take all types of feedback on board, and appreciate your comments! Kind regards, Complete Cover Group. Response date: 6th December 2017

You keep ignoring me and dont take any actions

You said i didnt send documents , i didnt send and have all emails as a proof and you simply dont care and ignor that. Reviewed on: 5th December 2017

Reply from Complete Cover Group Hi Artur, following your previous review we kindly ask if you can contact us directly on 0800 440 2483 to discuss this further. Kind regards, Complete Cover Group. Response date: 5th December 2017

Worst insurance company i had experience with

Company canceled my insirance policy wothout letting the know for what reasons, and ignoring to sort the issue, very angry and disappointed. Reviewed on: 4th December 2017

Reply from Complete Cover Group Good morning Artur, thank you for taking the time to leave your review. I am sorry to hear you are unhappy with the level of service we have provided. I have reviewed your policy, and have found the insurance was cancelled for non return of documentation, and this was confirmed to you recently. Each insurance company requires documentation from our clients to finalise the policy, and we have a certain time frame to obtain these. Having reviewed your policy I have found we have contacted you via different points of contact to prevent the cancellation and unfortunately, as we did not receive the documentation needed, the policy was cancelled. We appreciate this is frustrating, however, we have tried to contact you to obtain the information we needed. Should you wish to discuss this matter further please contact us on 0800 440 2483 where we would be more than happy to help. Kind regards, Complete Cover Group. Response date: 5th December 2017

good

very good workers helping and give good quaete Reviewed on: 3rd December 2017

Reply from Complete Cover Group Thank you for taking the time to leave your review. We value your comments, and its great to hear you are happy with the service we have provided. Kind regards, Complete Cover Group. Response date: 4th December 2017

Efficient, cost effective service

Hard to beat quotes, fast and reliable service of a professional standard. Reviewed on: 2nd December 2017

Poor Communication

Shocking customer service, despite uploading my documents and emailing them separately I'm still getting emails telling me that you've not received my documents, after waiting an eternity to for you to answer my phone calls I then get told someone will ring me back which they don't. I'm now being threatened with the insurance being cancelled because you're waiting for my no claims proof. Reviewed on: 1st December 2017

Reply from Complete Cover Group Hi David, thank you for taking the time to leave your review. I am sorry to hear you are unhappy with the level of service we have provided. I have reviewed your policy and can confirm we still require a copy of your No Claims Bonus, but all other documentation needed has been received. The No Claims Bonus you have provided cannot be accepted unfortunately, as certain policy details have been cut off on the document. If you could please send a us a full copy of this document we can then verify the details. We apologise for any inconvenience this has caused, but should you require any further assistance, please contact us on 0800 440 2483. Kind regards, Complete Cover Group. Response date: 2nd December 2017

Suzanne darby

I recently became a customer With complete company The staff was very helpful and polite which made my experience alot easier thanks guys would recommend you x Reviewed on: 26th November 2017

Fast and friendly

I’m renewing my policy for the third year as no one can beat them. Friendly staff and good for modified car drivers too! Reviewed on: 25th November 2017