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CoverCloud: Gadget Insurance reviews

4.67
Based on 180 reviews, last reviewed 24th Aug 2024
100% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
86%
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8%
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1%
2 star
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0%
See only 1 star reviews
5%

Latest highest rating:

5

When I explained I was blind they assisted me to get... When I explained I was blind they assisted me to get my documentation for the gadgets uploaded onto their systems and this customer service was just f... Read more Reviewed on: 24th August 2024
Christopher huby's avatar
Christopher huby

Latest lowest rating:

1

Very disappointed I would not recommend this company. I have been with them for a good few years now and had recommended them previously. However last year I got a new ... Read more Reviewed on: 14th November 2022
Nicole Gracie's avatar
Nicole Gracie

About this product

At Smart Money People, we collect CoverCloud Gadget Insurance reviews from customers like you. If you're thinking of getting CoverCloud Gadget Insurance check out our reviews, or if you're an existing CoverCloud customer - please share your experiences with our community in order to help out others!

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CoverCloud Gadget Insurance reviews (180)

Simple & Fast

5
Easy to set up and clear whats included, great price. Reviewed on: 15th August 2022

Very easy to use

5
Easy to apply and very cheap insurance for multiple gadgets Reviewed on: 12th August 2022

Great

5
Easy and good value. Recommend this insurance company Reviewed on: 11th August 2022

Easy and great value

5
Easy to use and doesn't limit you to only pre-selected gadgets like many other companies do which is a bonus for brand new devices which may not be listed yet. Reviewed on: 11th August 2022

Horrendous - AVOID

1
CoverCloud increased my excess on my phone insurance policy without informing me. When I claimed on the policy they took 24-48 hours to respond to each email. They asked for information in tiny pieces that necessitated me contacting my previous insurer on multiple occasions. This was just to delay time. They lied about what was covered by my policy and tried to tell me I did not have a valid claim. They purposefully delayed claim resolution and are utterly horrendous. They still haven't said why they changed my excess without telling me first Reviewed on: 11th March 2022

Rubbish

1
Unethical and trying to gaslight its customers Reviewed on: 25th January 2022

lost for words

1
sent my phone to be fixed under a warranty with the people covercloud use only for them to damage my phone and then charge me money to have the phone sent back to them. Trying to state my phone had been damaged in transit which it wasnt and was proven, and i have accidental damage, so if the phone was damaged obviously i would have taken that route and not the warranty process, they have not been helpful at all i am now taking SBS (whom covercloud pass your claim on to) to the obudsman as ive been treated unfairly and they DAMAGED my phone. Also sent me a renewal via email, didnt send it 30 days before renewal - as i have kept all emails and didnt inform me of the changes to the cover now have upted the excess to 75 and have lowered the insurance monthly direct debit. I would have liked to have been informed of this before auto renewal which i was not. NOT using this company anymore as they only care about the money and NOT what SBS do to the phone. Reviewed on: 3rd August 2021

Best insurance provider

5
Best service ever !!! You can not find similar company. Reviewed on: 17th September 2020

CoverCloud to the rescue!

5
I really like the way CoverCloud keeps me informed about the progress of my claim. I'm not having to wait to hear that it's being felt with and the online claim process is super easy to follow. Reviewed on: 17th September 2020

Good

5
I've just recently signed up for Cover Cloud, the moment I opened there page I knew I was at the right place and the whole signup process was very easy and user friendly. Am staying for long. Reviewed on: 16th September 2020

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