Write a review

Go to business site

Creditfix: Debt Management reviews

Name: Debt Management
Rating: 4.82 (794 reviews)

View other Creditfix products

4.75

Based on 794 reviews, last reviewed 22nd Jul 2025

No new 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Brilliant company Great company and helpful , great five star ratings***** Reviewed on: 11th April 2023

Latest lowest rating:

1

ATTENTION - ANYONE IN DEBT - DO NOT USE THIS COMPANY... ATTENTION - ANYONE IN DEBT - DO NOT USE THIS COMPANY - THEY ARE AWEFUL TO DEAL WITH - NO RESPONSES OR UPDATES AND SPENT 6YRS PAYING OF A DEBT ONLY FOR... Read more Reviewed on: 22nd July 2025

Read all reviews See your review

About this product

Creditfix Debt Management reviews (794)

Review of the Creditfix, Debt Management:

For your own best interest, please go elsewhere

I have removed a previous positive review I had left of CreditFix, that I left during the beginning of opening my (now completed) IVA. At the time, I had not recognised how much they use a friendly facade to prey on vulnerable people who are reaching out to try to better their situation and putting trust in them. In hindsight, I had not fully understood the extent of how much of the money I repaid my creditors would go to CreditFix, including during early completion, and I believe this was not explained to me properly on the phone after comparing it with the documentation I agreed to. I accept that naivety on my own part and that even in a very vulnerable and desperate position I should have been more vigilant in my efforts to review what I was agreeing in writing. When I looked to complete my IVA early, I found that CreditFix were very happy to dilly dally around setting up the meeting with my creditors, meaning I continued to pay another two months of repayments whilst waiting for them to arrange the meeting. Whilst this is not the end of the world and I would have been repaying those amounts anyway in the final payment, it was clear that me improving my situation was not their priority. Once my creditors agreed, CreditFix became much less interested in engaging with me - I had to email multiple times for a response and eventually raised a complaint as I was waiting to receive the information to make my final payment and was not being provided this, and was conscious my usual monthly payment date was fast approaching and had no communication on if I missed this payment whilst waiting for the information to make my final payment whether this would negatively impact my credit or count as a missed payment. From the point of my final payment, it took four months to receive my certificate of completion via email. In this notice to me, they stated I should contact Equifax, Experian and TransUnion to notify them of the closure. They did not inform me to contact the government Insolvency Register, which was presumed to be their job, to notify them of the IVA closure. Two years after completion, I have recently gone to move home and my referencing flagged red that I have a current IVA - this was not true and when looking further into it, this was not updated within the Insolvency Register, and it appears the agencies have been using that information as truth over the report I provided, which I imagine is an automatic process. My closed IVA has therefore been showing as active for two more years than necessary to agencies, which I have had to resolve myself to enable my referencing to go through - this may have impacted other credit searches against me in the previous two years unbeknownst to me as I expected CreditFix to have done their job. I had to contact the Insolvency Register myself with the certificate of completion, usually they would leave someone’s details on the register for a period of time after completion but fortunately they have removed mine from immediate effect given the time that has passed since completion. After already feeling I was misled around how much would be paid to CreditFix and having a bad experience with their communication and tardiness, my recent experience where I’ve had to do their job for them (what exactly was I paying them for?) has only further highlighted their poor service, mismanagement and lack of interest in helping customers who are proactively trying to get back on track. I would dissuade anyone from going through this same experience and when looking for a debt management agency to look at reviews from people at all stages of using an agencies service, and not put as much weight on those written by vulnerable people who have just entered into an agreement and who are perhaps disillusioned by a company strategically putting a friendly and understanding voice as their first point of engagement. Reviewed on: 27th May 2025

Excellent service

A few years ago I was struggling to pay my bills and turned to credit fix for help. They were fantastic! They went through my finances with me and spoke to all relevant parties and now I pay a fixed amount each month that is affordable and not have to worry and stress about how I'm going to pay my bills. I can't tell you how much this has helped my and my health. I would 100% recommend them and have to a few friends already. Reviewed on: 4th September 2021

Great relief

5 years ago I fell on hard times due to a divorce and some bad decisions my debts were piling up and then I contacted creditfix and due to the vast drop in monthly Bill's they saved me from depression and who knows it could have been worse . THANK YOU CREDITFIX Reviewed on: 4th September 2021

Gave me back my life

Credit fix got me back where I needed to be in order to feel like it was worth living again. I was working 24/7 and feeling like the life was being sucked from me. I was constantly exhausted from work and barely keeping me head above water. Then I called Creditfix and within 24 hours the stress was all gone. I love life again and have a new found happiness for each day. No more stressing and I can sleep at nigh. They are efficient, fast moving, efficient and very professional. Thank you Creditfix Reviewed on: 4th September 2021

Great service

I had great service right from start and help though out . Reviewed on: 4th September 2021

excellent value, very friendly would highly recommend it

really helpful from the start and took all the stress away . i was getting really worried about my financial situation before they stepped in to help Reviewed on: 3rd September 2021

Huge help

I literally had nowhere to turn overcome with debt but creditfix turned that around and helped me get back on track Reviewed on: 3rd September 2021

Help is there with Creditfix

They have been extremely helpful to when I got into financial difficulties. I would recommend this company to anyone in need! Reviewed on: 3rd September 2021

The best and most professional advice and guidance I could have hoped for.

When nearly at my wits end creditfix gave me a lifeline by explaining what my options were. Reviewed on: 3rd September 2021

Very helpful

You can feel like there is someone who actually wants to help you and sort out your problems, after all I could breathe freely, Reviewed on: 3rd September 2021

Helpful beyond belief

I put my details in initially then the next day when the calls from them started I got scared and didn’t answer the phone. They persisted and I was drowning in debt and after weeks of ignoring them I sent a text to say can I get a call at a roundabout time. I got a reply! They called me. A lady called Sara was so helpful and understanding of my situation I was very greatly to her for being so patient with me and kind to say the least. My money worries are now put behind me and I make 1 payment a month. Customer 10+ thank you Creditfix for everything I now sleep peacefully again at night!! I hope you win!! Reviewed on: 3rd September 2021

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Alternative products

Debt Solutions
from Abacus 4.50 from 5 reviews
Debt solutions
from Back2Credit 4.92 from 1859 reviews
Debt Solutions
from PayPlan 4.94 from 22308 reviews

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub