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The Cumberland reviews

The Cumberland Logo
Rated Excellent • 4.65/5

The Cumberland reviews

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Review summary

People rate this company as Excellent based on 106 product reviews

Average score of 4.65/5
5 star
90%
4 star
5%
3 star
1%
2 star
0%
1 star
4%
Reviews for The Cumberland have trended positively over the past 90 days

Latest positive rating

5/5

Wonderful to have a friendly local bank that is stil...

Wonderful to have a friendly local bank that is still on the high street where I can pop in a get things done quickly. Good... Wonderful to have a friendly local bank that is still on the high street where I can pop in a get things done quickly. Good range of savings products at a fair interest rate. Read more Read less

{"display":"Peter","full_name":"Peter","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Savings
Peter 21st March 2025

Latest negative rating

1/5

Just awful

I very much regret taking a mortgage out with this building society. Worst lender I’ve encountered in over 30 years. Customer service is non existant.... I very much regret taking a mortgage out with this building society. Worst lender I’ve encountered in over 30 years. Customer service is non existant. They want an insane amount of information when it comes to borrowing anything and then tell me that I can’t afford £5k extra on my mortgage even though my salary just increased by £14k. Won’t use the again. Read more Read less

{"display":"Ray","full_name":"Ray","avatar":{"url":"\/assets\/uploads\/avatars\/users\/774983.png"}}'s avatar
Mortgages
Ray 1st September 2023
See more reviews for The Cumberland products

About The Cumberland

The Cumberland was established in 1850 as the Cumberland Co-operative Land and Benefit Building Society.

As a mutual organisation, it has no shareholders to pay so reinvests 100% of profits back into the business for the benefit of members.

The Cumberland provide a range of mortgages, savings and insurance products for personal and business customers.

The Cumberland at a glance

Reviews for The Cumberland

Showing 11 of 106 company reviews

Wonderful to have a friendly local bank that is stil...

Savings • 21st March 2025

Wonderful to have a friendly local bank that is still on the high street where I can pop in a get things done quickly. Good... Wonderful to have a friendly local bank that is still on the high street where I can pop in a get things done quickly. Good range of savings products at a fair interest rate. Read more Read less

{"display":"Peter","full_name":"Peter","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews

Very helpful and friendly

Day2Day Current Account • 26th February 2024

Local very helpful and friendly building society

{"display":"AP B","full_name":"AP B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    Friendly local service and good online banking.

    Friendly local service and good online banking. Thankfully The Cumberland Building Society is one of the very few banks left in town and soon will... Friendly local service and good online banking. Thankfully The Cumberland Building Society is one of the very few banks left in town and soon will be the last. It is appreciated for its branch availability, friendly staff, good range of savng products and great customer service. It is the best bank I have ever dealt with. Read more Read less

    {"display":"Peter","full_name":"Peter","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Plus Current Account
    Peter 29th January 2024
  • 1/5

    Just awful

    I very much regret taking a mortgage out with this building society. Worst lender I’ve encountered in over 30 years. Customer service is non existant.... I very much regret taking a mortgage out with this building society. Worst lender I’ve encountered in over 30 years. Customer service is non existant. They want an insane amount of information when it comes to borrowing anything and then tell me that I can’t afford £5k extra on my mortgage even though my salary just increased by £14k. Won’t use the again. Read more Read less

    {"display":"Ray","full_name":"Ray","avatar":{"url":"\/assets\/uploads\/avatars\/users\/774983.png"}}'s avatar
    Mortgages
    Ray 1st September 2023
  • 1/5

    Very poor

    Awful application process. Staff were like robots. Very, very disappointed and won’t use again

    {"display":"Ray","full_name":"Ray","avatar":{"url":"\/assets\/uploads\/avatars\/users\/774983.png"}}'s avatar
    Mortgages
    Ray 27th July 2023
  • 5/5

    Great service from real people

    Great experience. Know what they're talking about and very helpful.

    {"display":"Phillip Ward","full_name":"Phillip Ward","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Phillip Ward 9th February 2023
  • 5/5

    Friendly staff and local branches

    Unlike the big banks that have largely abandoned customers, we are delighted to have a local bank that is open 6 days a week and... Unlike the big banks that have largely abandoned customers, we are delighted to have a local bank that is open 6 days a week and where the staff seem happy to see you. Convenient current account and top ISA rate. Read more Read less

    {"display":"Peter","full_name":"Peter","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Peter 20th January 2023
  • 5/5

    Excellent Service

    I have been with the Cumberland for the over 10 years and have always found them to be friendly and efficient.

    {"display":"Anthony Muckelt","full_name":"Anthony Muckelt","avatar":{"url":"\/assets\/uploads\/avatars\/users\/636117.png"}}'s avatar
  • 5/5

    Great customer service

    Really helpful local bank. They go out of their way to sort any issues out for you with local service at the end of the... Really helpful local bank. They go out of their way to sort any issues out for you with local service at the end of the phone or in brach. No international help centres located halfway across the world. Read more Read less

    {"display":"Lisa","full_name":"Lisa","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Plus Current Account
    Lisa 14th August 2022
  • 5/5

    Great product, wonderful service

    The savings account is easy to use and pays a great rate. The customer service is above and beyond and it's lovely to speak to people really easily.

    {"display":"James","full_name":"James","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    James 1st April 2022
  • 5/5

    First Class

    First Class Service from individuals that care.

    {"display":"Grant Seaton","full_name":"Grant Seaton","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar

    Products from The Cumberland
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