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Darlington Building Society: Savings reviews

Name: Savings
Rating: 4.9 (12447 reviews)

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4.90

Based on 12,447 reviews, last reviewed 2nd Apr 2026

57% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Superb local service and care Since I opened my account at Darlington Building Society I have received excellent service at my local branch. My elderly Mum & my in laws have also s... Read more Reviewed on: 2nd April 2026

Latest lowest rating:

2

In branch service review Products department have got it all wrong - reducing rate on popular accounts like special occasion saver/regular saver will lose customers to rivals ... Read more Reviewed on: 11th July 2025

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About this product

There’s a range of savings accounts to choose from at Darlington Building Society.

Savings account options include fixed rate bonds, easy access and notice accounts.

Darlington Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Darlington Building Society before, you can also leave a review and share your experience.

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Darlington Building Society Savings reviews (12447)

Excellent, patient and friendly service

Called for help to login on the new E banking system. Simon was very helpful and patient and stayed on the call until I was successfully logged in. Great customer service. Reviewed on: 22nd August 2023

Getting On -Line

I was having a frustrating time trying to get registered for on-line dealings. Phoned and spoke to your consultant Jeanette Bowes. She calmed me down and with remarkable patience and pleasantness eventually got me registered. I am knocking on in years and sometimes getting to grips with security matters proves irritating. Well done Jeanette. and thank you Reviewed on: 22nd August 2023

Accessing my account on-line

I was having considerable difficulty in registering for on-line access to my account and in desperation I phoned the Society and spoke to Jeanette Bowes. She showed remarkable patience and tenacity as she guided me through your security requirements until eventually getting me on-line. Moreover she was very articulate. I have to commend Jeanette for her pleasant manner and patience. Wish that there were more like her.. Ageing technophobes like me are not the easiest people to deal with!. Reviewed on: 21st August 2023

fast, efficient, patient

discovered what had gone wrong quickly and corrected it Reviewed on: 21st August 2023

Registerin online

Simon was very helpful- this made things easier to deal with and understand. Reviewed on: 21st August 2023

Help with amending details

The gentleman called me after I had emailed over the weekend and resolved my query. Service was great Reviewed on: 21st August 2023

Very patient gentleman

Simon from Darlington building Society rang today to help me set up my account online. All I can say is what a patient and understanding man he was. He stayed on the phone with me until it was set up and didn’t get at all irritated at the number of mistakes I made. It was a pleasure speaking to him and what an asset for your company. Reviewed on: 21st August 2023

On line banking services

Vicki was amazing and very customer friendly. Vicki guided me all the way on my phone to set up telephone banking.. Reviewed on: 21st August 2023

Re-registration

A very helpful person helped me step by step with my problem on line when re-registering my account, it was all sorted with patience. Thank you, Reviewed on: 21st August 2023

Happy Customer

Excellent service and thanks to a very patient, Simon to help with my query! Recommend DBS for your savings! Cheers JAM Reviewed on: 21st August 2023

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