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Darlington Building Society: Savings reviews

View other Darlington Building Society products
4.87
Based on 12,516 reviews, last reviewed 4th Aug 2026
58% decrease in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
92%
See only 4 star reviews
7%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Pleasant experience. Very helpful and patient young man who was very knowledgeable and friendly. Answered all our questions clearly. Reviewed on: 4th August 2026
Raymond o's avatar
Raymond o

Latest lowest rating:

1

Wrong advice on saving money & tacking to long to re... Wrong advice on saving money & tacking to long to reply. Almost 3 weeks to check 1 form is to long Reviewed on: 25th June 2026
Nigel 's avatar
Nigel
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About this product

There’s a range of savings accounts to choose from at Darlington Building Society.

Savings account options include fixed rate bonds, easy access and notice accounts.

Darlington Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Darlington Building Society before, you can also leave a review and share your experience.

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Darlington Building Society Savings reviews (12516)

Assisted me in a correction of my error.

5
Maureen was excellent in helping, coming back to me, calling me back and remained calm when I was hysterical. I clicked the tick box to close the account and didn’t realise, I thought it was asking me to confirm I wanted a withdrawal but instead closed the account. I’m so grateful that as a company you were able to help and that Maureen was exceptional in assisting me. Thank you so very, very much as it has saved me a considerable amount of energy and effort trying to come up with alternatives. Reviewed on: 7th August 2023
DBS Verified Member's avatar
DBS Verified Member

Darlington Building Society Branch Review

5
Totally professional customer service. Reviewed on: 7th August 2023
Verified Member's avatar
Verified Member

Great on a personal level, could be better on tech!

2
I'm looking to switch products with Darlington BS. had been encouraged to do so online. Access was inconsistent and laborious. Reviewed on: 7th August 2023
DBS Verified Member's avatar
DBS Verified Member

Great Experience

4
Very helpful in solving my problem with nominated account Reviewed on: 7th August 2023
DBS Verified Member's avatar
DBS Verified Member

Helpful customer service assistant Simon McCabe

5
Simon talked me through problems I had accessing money for om my 7 day notice account. Very helpful Reviewed on: 7th August 2023
DBS Verified Member's avatar
DBS Verified Member

Great customer service

5
Informative staff.Always provide helpful service. Reviewed on: 5th August 2023
DBS Verified Member's avatar
DBS Verified Member

set up on line account

5
simon was very helpful, he did not rush me gave me the information I needed, he was polite and friendly, he was the perfect ambassador for your service. Reviewed on: 5th August 2023
DBS Verified Member's avatar
DBS Verified Member

Darlington Building Society Branch Review

5
I liked the way the appointment went, I also love the passbooks. Reviewed on: 4th August 2023
Verified Member's avatar
Verified Member

Darlington Building Society Branch Review

5
Fantastic customer service, first class customer service from the staff in their roles. Knowledgeable of all products. It was a pleasure to be served. Reviewed on: 4th August 2023
Verified Member's avatar
Verified Member

Darlington Building Society Branch Review

5
Amazing customer experience with Sandra in Barnard Castle. She is extremely knowledgeable in her role and made everything seamless and easy to understand. Reviewed on: 4th August 2023
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Verified Member

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