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Darlington Building Society: Savings reviews

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4.91
Based on 10,880 reviews, last reviewed 20th Jun 2025
13% decrease in 5 star reviews
in the past 90 days
500% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
92%
See only 4 star reviews
7%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Positive customer experience with advisor able to an... Positive customer experience with advisor able to answer queries about new reduced interest rates and how to use online banking to access higher inter... Read more Reviewed on: 20th June 2025
Kay's avatar
Kay

Latest lowest rating:

1

Poor customer service Account opened for years, only when requesting to close are asked for id. Should this not have been done at the start when the account was opened? Why... Read more Reviewed on: 4th May 2025
Donna's avatar
Donna
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Darlington Building Society Savings reviews (10880)

Guisborough branch review

4
With other providers it was much more straightforward to move a maturing ISA to another of the same provider's ISA products Reviewed on: 9th June 2021
Guisborough branch customer's avatar
Guisborough branch customer

Tubwell Row branch review

5
I get to speak to a person in a UK call centre they are always helpful and knowledgeable, I like the fact you are a long standing UK based society Reviewed on: 8th June 2021
Tubwell Row branch customer's avatar
Tubwell Row branch customer

Stockton branch review

5
Friendl efficiens taff in Stockton DBS branch, always have time for customers. So important but becoming rare these days ! Hope this good customer care continues Reviewed on: 8th June 2021
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Stockton branch customer

Barnard Castle branch review

5
I like the convenience of the branch (being local) not having to travel far to deposit my money into Savings accounts Reviewed on: 8th June 2021
Barnard Castle branch customer's avatar
Barnard Castle branch customer

Guisborough branch review

5
Everything OK from my point of view Reviewed on: 8th June 2021
Guisborough branch customer's avatar
Guisborough branch customer

Tubwell Row branch review

5
I would like to thank all staff for being so helpful and kindthrough this pandemic, truly amazing Reviewed on: 7th June 2021
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Tubwell Row branch customer

Northallerton branch review

5
Staff contact by email and in branch very helpful, pleasant and professional. Do better, online acconts and interest rates! Reviewed on: 7th June 2021
Northallerton branch customer's avatar
Northallerton branch customer

Guisborough branch review

5
Katie was lovely and very helpful with information and facts. I have set up a ISA today and a savings account Reviewed on: 7th June 2021
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Guisborough branch customer

Northallerton branch review

5
The collegues assisted my needs in a friendly, prompt and efficient manner. My enquiry and the transfer was handled quickly and with ease Reviewed on: 6th June 2021
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Northallerton branch customer

Northallerton branch review

5
We liked the personal service, it was very good Reviewed on: 6th June 2021
Northallerton branch customer's avatar
Northallerton branch customer

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