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Discount Insurance: Landlord Insurance reviews

View other Discount Insurance products
4.82
Based on 492 reviews, last reviewed 14th Oct 2025
72% decrease in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
11%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
2%

Latest highest rating:

5

Very good. Very good. Called and spoke with Ben to renew insurance. He was very informative and helpful and was able to get me a better deal. I have been with di... Read more Reviewed on: 14th October 2025
Julia B's avatar
Julia B

Latest lowest rating:

2

The products are very good the staff helpful but... The products are very good the staff helpful but the issue is that it is very difficult to make contact . Can wait 40 minutes for a call to be answer... Read more Reviewed on: 24th September 2025
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Jim
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About this product

Discount Insurance is a UK-based landlord insurance provider.

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Discount Insurance Landlord Insurance reviews (492)

Kendall was super helpful i

5
Kendall was super helpful it took way less time than I thought to get my policy set up Reviewed on: 3rd September 2025
Mark m's avatar
Mark m

Exceptional Staff Let Down by Systems and Poor Value.

3
I rang to renew a policy after a text message informing me an insurance had lapsed that day. I had received a previous email four days earlier saying my policy was going to need renewal soon but it hadn’t provided a date (and usually they arrive weeks before the end of the policy). I called the number provided and spoke to a very pleasant and professional representative (Alison) who did her very best to provide me with a new insurance policy. Unfortunately she was let down by a terrible slow system and a panel of insurers who definitely didn’t offer value for money. After an hour and ten minutes I had to end the call (I had a work meeting I couldn’t delay) without getting a policy set up. I felt extremely sorry for the representative who had been so helpful and professional. That evening I went online and got a the product I wanted in fifteen minutes from a comparison site that was £100 cheaper. I used to insure four properties with Discount Landlord for over ten years. This has now dropped to two and I will sadly most likely stop using you altogether (despite the excellent and knowledgeable staff) as the systems are just so poor at providing customers with what they need. Reviewed on: 2nd September 2025
D M's avatar
D M

friendly, efficient and worked hard to help me get a...

5
friendly, efficient and worked hard to help me get a better quote Reviewed on: 2nd September 2025
Sally M's avatar
Sally M

Kendall was very helpful and found me a policy cheap...

5
Kendall was very helpful and found me a policy cheaper than last year. Reviewed on: 2nd September 2025
Isabella M's avatar
Isabella M

Kendall was very professional and efficient

5
Kendall was very professional and efficient Reviewed on: 2nd September 2025
David A's avatar
David A

Very professional and goes the extra mile to ensure...

5
Very professional and goes the extra mile to ensure we get the best deal. Reviewed on: 1st September 2025
Susan B's avatar
Susan B

Professional information, advice and guidance

5
My enquiries were dealt with quickly and professionally. All queries were answered confidently. Reviewed on: 1st September 2025
Susan D's avatar
Susan D

Absolute Scam

1
Almost every single interaction with discount has been disappointing. After making two claims, I was told on the second claim that I needed to pay someone to diagnose the problem before they could come out. These people are aware that I now live in the states. I could go on and on but my genuine belief is that this is a Scam. Based on my experience, they are not fit for purpose and should be fined by the FCA. My case is still ongoing and that's a fraction of the truth. Reviewed on: 31st August 2025
Ian T's avatar
Ian T
Reply from Discount Insurance Thank you for taking the time to share your feedback with us. We are truly sorry to hear that your experience did not meet your expectations. We would like the opportunity to make this right. Please feel free to reach out to us directly at 01924 597853 and we will do our best to resolve this matter to your satisfaction. Thank you again for bringing this to our attention. We value your input and hope to have the opportunity to serve you better in the future. Response date: 8th September 2025
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Discount Insurance

Kendall was very helpful and we got everything done!

5
Kendall was very helpful and we got everything done today that needed to be done. Reviewed on: 30th August 2025
SB's avatar
SB

Kendall was good at explaining it clearly

5
Kendall was good at explaining it clearly Reviewed on: 30th August 2025
Lynn Hr's avatar
Lynn Hr

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