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Discount Insurance: Landlord Insurance reviews

View other Discount Insurance products
4.81
Based on 492 reviews, last reviewed 14th Oct 2025
24% decrease in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
11%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
2%

Latest highest rating:

5

Very good. Very good. Called and spoke with Ben to renew insurance. He was very informative and helpful and was able to get me a better deal. I have been with di... Read more Reviewed on: 14th October 2025
Julia B's avatar
Julia B

Latest lowest rating:

2

The products are very good the staff helpful but... The products are very good the staff helpful but the issue is that it is very difficult to make contact . Can wait 40 minutes for a call to be answer... Read more Reviewed on: 24th September 2025
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Jim
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About this product

Discount Insurance is a UK-based landlord insurance provider.

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Discount Insurance Landlord Insurance reviews (492)

Good service

4
Very good customer service .fast dispatch of documents clear information. Reviewed on: 9th October 2024
Charity Anyika's avatar
Charity Anyika

Very good

5
Been using for over 10 years. Most competative Reviewed on: 9th October 2024
Kam's avatar
Kam

Going the extra mile to get the best quotation

5
My experience of Discount Insurance was them trying their hardest to make sure the quote absolutely suited my needs. Reviewed on: 9th October 2024
Martin S's avatar
Martin S

Thoroughly unsatisfactory.

1
I made a claim in February when the neighbour's builders caused a leak and movement in the party wall. There is no one point of contact as I was passed between departments. They did promptly send out a surveyor who agreed the cause. The loss adjuster then said it was not covered because it was the neighbours, something you would have thought covered. I had to go through legal cover which meant practically training as a lawyer. I asked for the report and estimate and was refused it which I needed to start the legal path. I spent many hours on this and gave up the will to live. I should have made an official complaint and also gone down the legal route but it is a full time job. I do not recommend them. The individuals I dealt with were very nice and understanding but a horrible experience. I am looking to change insurers. Traditionally the insurer contacts the neighbour's insurer and it is all taken care of. Reviewed on: 9th October 2024
Katherine M's avatar
Katherine M

Excellent Service..

5
The premium always comes on time and when I made a claim the repairs were done promptly. Reviewed on: 9th October 2024
Emma Maria Robertson's avatar
Emma Maria Robertson

Long time happy customer

5
I have used DI for years. Good value and straight forward service Reviewed on: 9th October 2024
Caro's avatar
Caro

Good value for money policy wise but not easy to d...

4
Good value for money policy wise but not easy to deal with on claims and don't help you find workmen - and excess very big so they pay out virtually nothing and you pay more for excess than policy . Reviewed on: 9th October 2024
tb's avatar
tb

Hassle free

5
Economic. Hassle free transactions Reviewed on: 9th October 2024
Gareth T's avatar
Gareth T

Excellent experience over many years

5
I have had a policy with Discount Insurance for many years. The renewal process is efficient. When I have had questions regarding the insurance renewal, the questions have been answered clearly. When necessary, Discount Insurance have followed-up on things quickly. Always very positive, good humoured staff. Reviewed on: 9th October 2024
Landlord's avatar
Landlord

Good service at a reasonable price

5
I have been with this company for several years. Excellent telephone service, knowledgeable staff to discuss options. Reviewed on: 8th October 2024
Rick N's avatar
Rick N

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