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first direct: Current account reviews

View other first direct products
4.70
Based on 1,495 reviews, last reviewed 19th Aug 2026
88% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
2%
See only 2 star reviews
1%
See only 1 star reviews
3%

Latest highest rating:

5

You can talk to a human on the phone A human is available without talking to a bot for 20mins, they are in the UK with good English. Reviewed on: 19th August 2026
Helen R's avatar
Helen R

Latest lowest rating:

1

Stranded Abroad With 2 Young Kids. I switched from NatWest to First Direct. I regret it. I moved an account from NatWest to First Direct partly because of its reputation for customer s... Read more Reviewed on: 10th August 2026
Azhar H's avatar
Azhar H
Read all reviews See your review

About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

first direct Current account reviews (1495)

Review of the first direct, Current account:

Simple but effective

4
Although they lack high street locations they have the best customer service available and you can use the post office to pay in cheques etc Reviewed on: 22nd November 2019
Raffy's avatar
Raffy

Consistently excellent

5
My husband and I have had accounts with First direct for around 15 plus years. They have consistently provided excellent service, and we would not consider changing Banks. Reviewed on: 27th November 2019
Karen Martin's avatar
Karen Martin

Hassle Free

5
great bank, hassle free and nothing is too much trouble for them Reviewed on: 24th November 2019
Janice Docherty's avatar
Janice Docherty

Talk to a real person!

5
First direct are always helpful and it's easy to use their online or telephone service. Really appreciate being able to talk to a real person who knows their stuff every time I call Reviewed on: 23rd November 2019
Elizabeth Martinez's avatar
Elizabeth Martinez

Great easy customers service

4
Any problem results in a phone call to someone in the UK who knows what they are talking about Reviewed on: 23rd November 2019
Runkaterun 's avatar
Runkaterun

Best Bank

5
Always a friendly service and very helpful Reviewed on: 22nd November 2019
Cheryl Edwards's avatar
Cheryl Edwards

Good

5
Good bank with great customer service Reviewed on: 22nd November 2019
Andrew Dodds's avatar
Andrew Dodds

Fantastic customer service

5
Great bank and brilliant customer service. Reviewed on: 22nd November 2019
Jo Higham's avatar
Jo Higham

Ok bank

3
The bank is alright, but the app doesn't seem to have the same usability as others. The fact that can't name savings accounts is a flaw and ordering replacements cards had to be done online not on the app. Apart from that it's not too bad. Reviewed on: 22nd November 2019
anne09's avatar
anne09

Straight forward banking

5
Good website with call centres contactable whenever you need them. Reviewed on: 22nd November 2019
P's avatar
P

Recommended

4
Good customer service with easy telephone access Reviewed on: 22nd November 2019
ID's avatar
ID

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