Write a review

Go to business site

first direct: Current Account reviews

Name: Current Account
Rating: 4.73 (1489 reviews)

View other first direct products

4.73

Based on 1,489 reviews, last reviewed 8th May 2026

20% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

I’ve had a really positive experience with First Dir... I’ve had a really positive experience with First Direct’s 1st Account. The account is simple to manage, with an easy-to-use app, reliable online banki... Read more Reviewed on: 5th May 2026

Latest lowest rating:

1

1 star is far too generous. 1 star is far too generous. First Direct sent an email asking me to provide another review even though i have been waiting for a working PIN since Fe... Read more Reviewed on: 8th May 2026

Read all reviews Write a review

About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

Review first direct: Current Account now

Help others make smarter decisions by sharing your own experience.

Write a review

first direct Current Account reviews (1489)

Excellent Service

Have banked with First Direct for over 25 years.Will stay with them for the next 25 years ! Reviewed on: 30th November 2019

friendly, easy and secure

easy to navigate online and very secure, I can easily do all the things I need to do to manage my money. Been with them for over 30 years and wouldn't change. Reviewed on: 29th November 2019

Consistently excellent

My husband and I have had accounts with First direct for around 15 plus years. They have consistently provided excellent service, and we would not consider changing Banks. Reviewed on: 27th November 2019

Hassle Free

great bank, hassle free and nothing is too much trouble for them Reviewed on: 24th November 2019

Talk to a real person!

First direct are always helpful and it's easy to use their online or telephone service. Really appreciate being able to talk to a real person who knows their stuff every time I call Reviewed on: 23rd November 2019

Great easy customers service

Any problem results in a phone call to someone in the UK who knows what they are talking about Reviewed on: 23rd November 2019

Best Bank

Always a friendly service and very helpful Reviewed on: 22nd November 2019

Good

Good bank with great customer service Reviewed on: 22nd November 2019

Fantastic customer service

Great bank and brilliant customer service. Reviewed on: 22nd November 2019

Ok bank

The bank is alright, but the app doesn't seem to have the same usability as others. The fact that can't name savings accounts is a flaw and ordering replacements cards had to be done online not on the app. Apart from that it's not too bad. Reviewed on: 22nd November 2019

Do you have a different first direct product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

FlexDirect
from Nationwide 4.61 from 371 reviews
Everyday Current Account
from Santander 4.02 from 205 reviews
Cashback Plus Debit Card
from RBS 3.55 from 4 reviews

Want to see more from first direct?

Travel Money
from first direct 5.00 from 1 reviews
Fixed Rate Savings
from first direct 4.91 from 20 reviews
Tracker Rate Mortgage
from first direct 4.91 from 8 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub