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first direct: Current account reviews

Name: Current account
Rating: 4.70 (1494 reviews)

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4.70

Based on 1,494 reviews, last reviewed 16th Aug 2026

90% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

Excellent service, good app, very reliable Been with First Direct for over 30 years. We now bank with them online but occasionally still need to talk to them by phone and they’re always quick t... Read more Reviewed on: 16th August 2026

Latest lowest rating:

1

Stranded Abroad With 2 Young Kids. I switched from NatWest to First Direct. I regret it. I moved an account from NatWest to First Direct partly because of its reputation for customer s... Read more Reviewed on: 10th August 2026

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

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first direct Current account reviews (1494)

First class, simple and honest.

Service from First Direct is always good. Clear and simple simple products, UK-based service centre, and no BS. Reviewed on: 3rd January 2020

Brilliant.

Was tempted over to the dark side from NatWest due to the cashback offer. Definately a great choice. Very simple to swap, every time I've spoke to someone they're very easy to understand (UK call centres) and professional. I think out of the half a dozen times I've called them I have been put on hold only once. There's absolutely nowhere else I've experienced that. Reviewed on: 3rd January 2020

Excellent current account

Excellent current account trustworthy professional and first class service Reviewed on: 3rd January 2020

Great service

Fantastic service from First Direct and a simple, easy to use app. Reviewed on: 1st January 2020

Best resolver in customer issues

@firstdirect #thankyou for being the #bestbank in the world. I got scammed out of a lot of money but thanks to @firstdirect swift action, I got it all back so quickly. #relief Reviewed on: 30th December 2019

Great Bank

I have banked with them for several years and have always found them helpful. Sometimes the phone lines are busy but it is not too hard getting hold of them normally. Reviewed on: 24th December 2019

Good bank

I really like the bank. Nice and easy to use Reviewed on: 8th December 2019

Excellent Service

Have banked with First Direct for over 25 years.Will stay with them for the next 25 years ! Reviewed on: 30th November 2019

friendly, easy and secure

easy to navigate online and very secure, I can easily do all the things I need to do to manage my money. Been with them for over 30 years and wouldn't change. Reviewed on: 29th November 2019

Consistently excellent

My husband and I have had accounts with First direct for around 15 plus years. They have consistently provided excellent service, and we would not consider changing Banks. Reviewed on: 27th November 2019

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