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first direct: Current account reviews

Name: Current account
Rating: 4.70 (1494 reviews)

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4.70

Based on 1,494 reviews, last reviewed 16th Aug 2026

90% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

Excellent service, good app, very reliable Been with First Direct for over 30 years. We now bank with them online but occasionally still need to talk to them by phone and they’re always quick t... Read more Reviewed on: 16th August 2026

Latest lowest rating:

1

Stranded Abroad With 2 Young Kids. I switched from NatWest to First Direct. I regret it. I moved an account from NatWest to First Direct partly because of its reputation for customer s... Read more Reviewed on: 10th August 2026

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

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first direct Current account reviews (1494)

Hassle Free

great bank, hassle free and nothing is too much trouble for them Reviewed on: 24th November 2019

Talk to a real person!

First direct are always helpful and it's easy to use their online or telephone service. Really appreciate being able to talk to a real person who knows their stuff every time I call Reviewed on: 23rd November 2019

Great easy customers service

Any problem results in a phone call to someone in the UK who knows what they are talking about Reviewed on: 23rd November 2019

Best Bank

Always a friendly service and very helpful Reviewed on: 22nd November 2019

Good

Good bank with great customer service Reviewed on: 22nd November 2019

Fantastic customer service

Great bank and brilliant customer service. Reviewed on: 22nd November 2019

Ok bank

The bank is alright, but the app doesn't seem to have the same usability as others. The fact that can't name savings accounts is a flaw and ordering replacements cards had to be done online not on the app. Apart from that it's not too bad. Reviewed on: 22nd November 2019

Straight forward banking

Good website with call centres contactable whenever you need them. Reviewed on: 22nd November 2019

Their customer service is unbelievable

I call them and usually within 2 rings there is someone there to help you Reviewed on: 22nd November 2019

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