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first direct: Current account reviews

Name: Current account
Rating: 4.70 (1494 reviews)

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4.70

Based on 1,494 reviews, last reviewed 16th Aug 2026

90% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

Excellent service, good app, very reliable Been with First Direct for over 30 years. We now bank with them online but occasionally still need to talk to them by phone and they’re always quick t... Read more Reviewed on: 16th August 2026

Latest lowest rating:

1

Stranded Abroad With 2 Young Kids. I switched from NatWest to First Direct. I regret it. I moved an account from NatWest to First Direct partly because of its reputation for customer s... Read more Reviewed on: 10th August 2026

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

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first direct Current account reviews (1494)

Amazing bank

Fantastic customer service. Internet banking is very simple. V happy Reviewed on: 16th January 2020

Fair Banking

Banked with first direct for years with no problems. App is easy to use. Weekly text messages for mini statements or if gone into arranged overdraft to help manage your money better. Great customer service when you call up. Reviewed on: 12th January 2020

Great bank

I have been with and for over 20 years and have found banking with them easy Reviewed on: 12th January 2020

Simple to use

Always had a first direct account leader amongst new breed of branch less banks. Reviewed on: 11th January 2020

Great customer service

Great online banking, reassuring security measures, British call centre, calls answered swiftly, dealt with by knowledgeable people who don't seem to be reading from a script. Reviewed on: 9th January 2020

Always 10/10 customer service!

On the few occasions i have needed to contact my bank (First Direct), i have had nothing but the best customer service. From answering the phone in an efficient manor, to answering my queries quickly and even going above and beyond with extra info. Its 10 out of 10 from me!!! Reviewed on: 9th January 2020

Great Customer Service

You request no junk mail and you get no junk mail. You telephone and you speak to someone. Simple things that make a bank easy to use. Reviewed on: 8th January 2020

The one financial provider I consistently recommend

Have been a customer for over 20 years and they continue to be nothing but helpful. Reviewed on: 6th January 2020

Great service

First direct consistently deliver great customer service: we have a current account and now mortgage with them, and have always found them to be reliable and efficient. Reviewed on: 5th January 2020

Amazing customer service

I joined first direct as they had an offer to receive £120 in your account if you swap. If I have ever had any problems the customer service has been amazing and it has been dealt with straight away. Reviewed on: 4th January 2020

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