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first direct: Current Account reviews

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4.73
Based on 1,489 reviews, last reviewed 8th May 2026
20% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
2%
See only 2 star reviews
1%
See only 1 star reviews
3%

Latest highest rating:

5

I’ve had a really positive experience with First Dir... I’ve had a really positive experience with First Direct’s 1st Account. The account is simple to manage, with an easy-to-use app, reliable online banki... Read more Reviewed on: 5th May 2026
Phil A's avatar
Phil A

Latest lowest rating:

1

1 star is far too generous. 1 star is far too generous. First Direct sent an email asking me to provide another review even though i have been waiting for a working PIN since Fe... Read more Reviewed on: 8th May 2026
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Linda
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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

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first direct Current Account reviews (1489)

The one financial provider I consistently recommend

5
Have been a customer for over 20 years and they continue to be nothing but helpful. Reviewed on: 6th January 2020
Louise Ahuja's avatar
Louise Ahuja

Great service

5
First direct consistently deliver great customer service: we have a current account and now mortgage with them, and have always found them to be reliable and efficient. Reviewed on: 5th January 2020
W46's avatar
W46

Amazing customer service

5
I joined first direct as they had an offer to receive £120 in your account if you swap. If I have ever had any problems the customer service has been amazing and it has been dealt with straight away. Reviewed on: 4th January 2020
Rebecca 's avatar
Rebecca

First class, simple and honest.

5
Service from First Direct is always good. Clear and simple simple products, UK-based service centre, and no BS. Reviewed on: 3rd January 2020
Wyatt Edge-Morgan's avatar
Wyatt Edge-Morgan

Brilliant.

5
Was tempted over to the dark side from NatWest due to the cashback offer. Definately a great choice. Very simple to swap, every time I've spoke to someone they're very easy to understand (UK call centres) and professional. I think out of the half a dozen times I've called them I have been put on hold only once. There's absolutely nowhere else I've experienced that. Reviewed on: 3rd January 2020
sam_90's avatar
sam_90

Excellent current account

5
Excellent current account trustworthy professional and first class service Reviewed on: 3rd January 2020
kurt mills's avatar
kurt mills

Great service

5
Fantastic service from First Direct and a simple, easy to use app. Reviewed on: 1st January 2020
David Edge's avatar
David Edge

Best resolver in customer issues

5
@firstdirect #thankyou for being the #bestbank in the world. I got scammed out of a lot of money but thanks to @firstdirect swift action, I got it all back so quickly. #relief Reviewed on: 30th December 2019
cafedelpor's avatar
cafedelpor

Great Bank

4
I have banked with them for several years and have always found them helpful. Sometimes the phone lines are busy but it is not too hard getting hold of them normally. Reviewed on: 24th December 2019
Ayo's avatar
Ayo

Good bank

5
I really like the bank. Nice and easy to use Reviewed on: 8th December 2019
sarah leach's avatar
sarah leach

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