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first direct: Current account reviews

Name: Current account
Rating: 4.74 (1494 reviews)

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4.74

Based on 1,494 reviews, last reviewed 18th Jun 2026

5% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

Very friendly and helpful staff Whenever I have had trouble logging into my account or other issues in regards to my account, the staff are always very friendly and helpful. The are... Read more Reviewed on: 18th June 2026

Latest lowest rating:

1

1 star is far too generous. 1 star is far too generous. First Direct sent an email asking me to provide another review even though i have been waiting for a working PIN since Fe... Read more Reviewed on: 8th May 2026

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

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first direct Current account reviews (1494)

Great bank

I have been with and for over 20 years and have found banking with them easy Reviewed on: 12th January 2020

Simple to use

Always had a first direct account leader amongst new breed of branch less banks. Reviewed on: 11th January 2020

Great customer service

Great online banking, reassuring security measures, British call centre, calls answered swiftly, dealt with by knowledgeable people who don't seem to be reading from a script. Reviewed on: 9th January 2020

Always 10/10 customer service!

On the few occasions i have needed to contact my bank (First Direct), i have had nothing but the best customer service. From answering the phone in an efficient manor, to answering my queries quickly and even going above and beyond with extra info. Its 10 out of 10 from me!!! Reviewed on: 9th January 2020

Great Customer Service

You request no junk mail and you get no junk mail. You telephone and you speak to someone. Simple things that make a bank easy to use. Reviewed on: 8th January 2020

The one financial provider I consistently recommend

Have been a customer for over 20 years and they continue to be nothing but helpful. Reviewed on: 6th January 2020

Great service

First direct consistently deliver great customer service: we have a current account and now mortgage with them, and have always found them to be reliable and efficient. Reviewed on: 5th January 2020

Amazing customer service

I joined first direct as they had an offer to receive £120 in your account if you swap. If I have ever had any problems the customer service has been amazing and it has been dealt with straight away. Reviewed on: 4th January 2020

First class, simple and honest.

Service from First Direct is always good. Clear and simple simple products, UK-based service centre, and no BS. Reviewed on: 3rd January 2020

Brilliant.

Was tempted over to the dark side from NatWest due to the cashback offer. Definately a great choice. Very simple to swap, every time I've spoke to someone they're very easy to understand (UK call centres) and professional. I think out of the half a dozen times I've called them I have been put on hold only once. There's absolutely nowhere else I've experienced that. Reviewed on: 3rd January 2020

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