Write a review

Go to business site

first direct: Current Account reviews

Name: Current Account
Rating: 4.73 (1489 reviews)

View other first direct products

4.73

Based on 1,489 reviews, last reviewed 8th May 2026

20% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

I’ve had a really positive experience with First Dir... I’ve had a really positive experience with First Direct’s 1st Account. The account is simple to manage, with an easy-to-use app, reliable online banki... Read more Reviewed on: 5th May 2026

Latest lowest rating:

1

1 star is far too generous. 1 star is far too generous. First Direct sent an email asking me to provide another review even though i have been waiting for a working PIN since Fe... Read more Reviewed on: 8th May 2026

Read all reviews Write a review

About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

Review first direct: Current Account now

Help others make smarter decisions by sharing your own experience.

Write a review

first direct Current Account reviews (1489)

I cant think of a single bad thing...

Ive been with other banks in the past, but Ive been with First Direct for many years now. I have quite a few different accounts, and use many of the different banking features, ie transfers, savings, joint account, credits cards, Standing orders, Direct debits, online chat and phone support occasionally. It is hard to find a single problem. There are a couple of online system designs i would like changed but there isnt one system that suits everyone 100%. For example if you want to transfer some money from an account to a credit card, and there are more than one credit card in your family, you cant easily tell which one is which on the payment list, they have the same numbers. Also you cant rename an account, for example if you have multiple savings accounts you use for different reasons, they will all look the same. But honestly, this is the best bank by miles. Reviewed on: 17th January 2020

Helpful

The bank are always very keen to help with anything. Very friendly and quick to please on the phone. Reviewed on: 16th January 2020

Fantastic service and digital offering

Simply the best for service and an easy, always-on banking app Reviewed on: 16th January 2020

Amazing bank

Fantastic customer service. Internet banking is very simple. V happy Reviewed on: 16th January 2020

Fair Banking

Banked with first direct for years with no problems. App is easy to use. Weekly text messages for mini statements or if gone into arranged overdraft to help manage your money better. Great customer service when you call up. Reviewed on: 12th January 2020

Great bank

I have been with and for over 20 years and have found banking with them easy Reviewed on: 12th January 2020

Simple to use

Always had a first direct account leader amongst new breed of branch less banks. Reviewed on: 11th January 2020

Great customer service

Great online banking, reassuring security measures, British call centre, calls answered swiftly, dealt with by knowledgeable people who don't seem to be reading from a script. Reviewed on: 9th January 2020

Always 10/10 customer service!

On the few occasions i have needed to contact my bank (First Direct), i have had nothing but the best customer service. From answering the phone in an efficient manor, to answering my queries quickly and even going above and beyond with extra info. Its 10 out of 10 from me!!! Reviewed on: 9th January 2020

Great Customer Service

You request no junk mail and you get no junk mail. You telephone and you speak to someone. Simple things that make a bank easy to use. Reviewed on: 8th January 2020

Do you have a different first direct product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Platinum Added Value Account
from Lloyds Bank 3.73 from 46 reviews
Current Account
from Yorkshire Bank 3.77 from 76 reviews
Current Account
from Algbra 3.50 from 2 reviews

Want to see more from first direct?

Travel Money
from first direct 5.00 from 1 reviews
Fixed Rate Savings
from first direct 4.91 from 20 reviews
Tracker Rate Mortgage
from first direct 4.91 from 8 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub