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first direct: Current account reviews

Name: Current account
Rating: 4.74 (1494 reviews)

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4.74

Based on 1,494 reviews, last reviewed 18th Jun 2026

5% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

Very friendly and helpful staff Whenever I have had trouble logging into my account or other issues in regards to my account, the staff are always very friendly and helpful. The are... Read more Reviewed on: 18th June 2026

Latest lowest rating:

1

1 star is far too generous. 1 star is far too generous. First Direct sent an email asking me to provide another review even though i have been waiting for a working PIN since Fe... Read more Reviewed on: 8th May 2026

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

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first direct Current account reviews (1494)

Great customer services

I joined first direct when it first started and have never regretted it. For me, their customer services have always set them apart. Would recommend switching to them if you are less than thrilled with your current provider. Reviewed on: 20th January 2020

Great customer service

Great customer service reliable and quick easy to access online banking. Good rates. Unfortunately there is no bank close to be in ni but can you post office to make lodgements Reviewed on: 20th January 2020

Best customer service

Never had any issues. The staff are amazing. Reviewed on: 19th January 2020

Brilliant service

When you ring first direct, a real person answers quickly, even during busy periods. They help you without needing to pass you from department to department and everything is quickly resolved. The app works well too. Reviewed on: 19th January 2020

Amazing

Great bank account. Reliable and trustworthy Reviewed on: 17th January 2020

I cant think of a single bad thing...

Ive been with other banks in the past, but Ive been with First Direct for many years now. I have quite a few different accounts, and use many of the different banking features, ie transfers, savings, joint account, credits cards, Standing orders, Direct debits, online chat and phone support occasionally. It is hard to find a single problem. There are a couple of online system designs i would like changed but there isnt one system that suits everyone 100%. For example if you want to transfer some money from an account to a credit card, and there are more than one credit card in your family, you cant easily tell which one is which on the payment list, they have the same numbers. Also you cant rename an account, for example if you have multiple savings accounts you use for different reasons, they will all look the same. But honestly, this is the best bank by miles. Reviewed on: 17th January 2020

Helpful

The bank are always very keen to help with anything. Very friendly and quick to please on the phone. Reviewed on: 16th January 2020

Fantastic service and digital offering

Simply the best for service and an easy, always-on banking app Reviewed on: 16th January 2020

Amazing bank

Fantastic customer service. Internet banking is very simple. V happy Reviewed on: 16th January 2020

Fair Banking

Banked with first direct for years with no problems. App is easy to use. Weekly text messages for mini statements or if gone into arranged overdraft to help manage your money better. Great customer service when you call up. Reviewed on: 12th January 2020

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