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first direct: Current Account reviews

Name: Current Account
Rating: 4.7 (1357 reviews)

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4.69

Based on 1,357 reviews, last reviewed 15th Sep 2025

95% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

Very generous 0% overdraft, great to bank with My partner had First Direct before I did and encouraged me to get it. Have been with them for 3 years am so happy I switched! Very generous 0% overdra... Read more Reviewed on: 15th September 2025

Latest lowest rating:

1

Rejected for being unemployed Applied for current account for the £175 switching bonus - application rejected because I am unemployed - disgusting! Reviewed on: 23rd April 2025

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

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first direct Current Account reviews (1357)

Easy and friendly

Seamless customer experience at every level of interaction. Phone banking by far the easiest I’ve ever experienced, with friendly/knowledgable staff and a very easy connection and security process. Absolutely love it Reviewed on: 2nd January 2019

Brilliant service

Excellent customer service and very good app Reviewed on: 31st December 2018

Easy to use, great service

Easy to access, easy to use, great service Reviewed on: 25th December 2018

Excellent

A bank and customer service worth shouting about Reviewed on: 21st December 2018

Easy to deal with

A bank that does what you ask with no fuss, they deal with your queer and that is all no questions about buying other products. An excellent service. Reviewed on: 20th December 2018

Brilliant Bank

I have banked with first Direct for over 15 years. I would recommend this bank because of the excellent customer service and the security system which is used when logging in to my online accounts. Reviewed on: 18th December 2018

Easy to use, excellent customer service

I'm a long-time user of First Direct and can't fault them for their service over 25+ years. This product is easy to use and access and gives me what I need. Reviewed on: 18th December 2018

Great service

Easy to navigate website & excellent customer service Reviewed on: 18th December 2018

Great bank in every way.

Been with first direct for over 20 years, never once i had a cause to complian .Always there for you even on Christmas day! Very efficient and clear policies Reviewed on: 18th December 2018

Easy banking

Easy banking, great online access and friendly staff at the end of the line when you need them. Reviewed on: 17th December 2018

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