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first direct: Current Account reviews

Name: Current Account
Rating: 4.73 (1489 reviews)

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4.73

Based on 1,489 reviews, last reviewed 8th May 2026

20% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

I’ve had a really positive experience with First Dir... I’ve had a really positive experience with First Direct’s 1st Account. The account is simple to manage, with an easy-to-use app, reliable online banki... Read more Reviewed on: 5th May 2026

Latest lowest rating:

1

1 star is far too generous. 1 star is far too generous. First Direct sent an email asking me to provide another review even though i have been waiting for a working PIN since Fe... Read more Reviewed on: 8th May 2026

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

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first direct Current Account reviews (1489)

No nonsense bank account

I have had this account for over 20 years.....no computer failures, no fraud on my account. A quality organisation and product. Reviewed on: 6th February 2020

Customer service simply the best

I've not had to contact First Direct on many occasions but on the odd occasion I've had to I can truthfully say I've never dealt with another company that has such quick and helpful customer service. Reviewed on: 5th February 2020

Free overdraft

Been with them for years!! Always personal! Reviewed on: 5th February 2020

Great customer service

Always found first direct to offer great customer service. Their staff on the phone are fantastic, helpful and efficient. Reviewed on: 5th February 2020

Great Customer Service

Always pleasant to deal with, and answer the phone quickly. Reviewed on: 4th February 2020

Seamless

Changed to them earlier in the year, so easy to deal with. Have since set up new savings accounts which have all been really easy. App is brilliant as well, can’t fault them Reviewed on: 31st January 2020

Best Bank Super friendly

I have banked with first direct for a long time. Got mom to open account, friends here me speaking to them like old friends. Helpful when i need help, ALWAYS!! Open 24x7x365 what more is there to say. Superb!! Reviewed on: 30th January 2020

First Class Bank

Customer Service the way it should be! Reviewed on: 29th January 2020

Glad I switched

Great product Great online accessibility Simple to use Pleased I made the switch Reviewed on: 28th January 2020

Brilliant bank

This has been the easiest bank to deal with I have ever had. The website is intuitive and easy to navigate. Any problems (and we haven't had many) they have been sorted out very quickly without any fuss. Reviewed on: 28th January 2020

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