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first direct: Current account reviews

Name: Current account
Rating: 4.74 (1494 reviews)

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4.74

Based on 1,494 reviews, last reviewed 18th Jun 2026

5% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

Very friendly and helpful staff Whenever I have had trouble logging into my account or other issues in regards to my account, the staff are always very friendly and helpful. The are... Read more Reviewed on: 18th June 2026

Latest lowest rating:

1

1 star is far too generous. 1 star is far too generous. First Direct sent an email asking me to provide another review even though i have been waiting for a working PIN since Fe... Read more Reviewed on: 8th May 2026

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

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first direct Current account reviews (1494)

First online bank and still the best!

When ever I hear friends, family colleagues complaining about their bank - I always say switch to first direct - I have been with them since they started and their service is just excellent. Their online is simple and easy to use and security ahead of the game. Reviewed on: 6th February 2020

SO GOOOOOOOOD

UK call centre so helpful 10/10 the best back account iv ever had Reviewed on: 6th February 2020

First rate bank.

I’ve been banking with first direct for over 20 years and throughout this time I cannot fault them on the innovation, evolution and ultimately the service of its people. Reviewed on: 6th February 2020

Superb account and service

Its refreshing to be able to speak to the bank without using automated options - and the staff are so polite and helpful when they answer. Great free overdraft too. Love the app Reviewed on: 6th February 2020

Fuss Free Banking

Found First Direct to be efficient and friendly and no issues at all since I moved my account to them Reviewed on: 6th February 2020

No nonsense bank account

I have had this account for over 20 years.....no computer failures, no fraud on my account. A quality organisation and product. Reviewed on: 6th February 2020

Customer service simply the best

I've not had to contact First Direct on many occasions but on the odd occasion I've had to I can truthfully say I've never dealt with another company that has such quick and helpful customer service. Reviewed on: 5th February 2020

Free overdraft

Been with them for years!! Always personal! Reviewed on: 5th February 2020

Great customer service

Always found first direct to offer great customer service. Their staff on the phone are fantastic, helpful and efficient. Reviewed on: 5th February 2020

Great Customer Service

Always pleasant to deal with, and answer the phone quickly. Reviewed on: 4th February 2020

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