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first direct: Current account reviews

View other first direct products
4.74
Based on 1,494 reviews, last reviewed 18th Jun 2026
5% decrease in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
2%
See only 2 star reviews
1%
See only 1 star reviews
3%

Latest highest rating:

5

Very friendly and helpful staff Whenever I have had trouble logging into my account or other issues in regards to my account, the staff are always very friendly and helpful. The are... Read more Reviewed on: 18th June 2026
Rob's avatar
Rob

Latest lowest rating:

1

1 star is far too generous. 1 star is far too generous. First Direct sent an email asking me to provide another review even though i have been waiting for a working PIN since Fe... Read more Reviewed on: 8th May 2026
Linda's avatar
Linda
Read all reviews Write a review

About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

Review first direct: Current account now

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first direct Current account reviews (1494)

Very happy

5
First direct have some great deals and have never let me down. Reviewed on: 8th February 2020
Zoe Poulton-Jones's avatar
Zoe Poulton-Jones

Everything you want from a bank

5
Great customer service. It's never hard to speak to a real person and they are always helpful and happy to assist. Reviewed on: 8th February 2020
Victoria Savill's avatar
Victoria Savill

Great service

5
Absolutely the best customer service I've ever received from a bank. Reviewed on: 8th February 2020
Daniel Austin's avatar
Daniel Austin

Security Code Generator

4
Because I have only used the security code generator infrequently I have to read the instructions every time, it is fiddly and time consuming. With the introduction of increased security I will either get used to it or give up on it! Reviewed on: 8th February 2020
Christine Monk's avatar
Christine Monk

Very app based

4
It's great, but it would be great to have some interest on some of the balance. Also, difficult to log in - why do I have 3 passwords and 3 memorable things?! Reviewed on: 8th February 2020
sarsie64's avatar
sarsie64

Straightforward Banking

4
Signed up to get cash incentive, but very clear and easy to use online banking. If you phone them a human answers within a few rings- very good! Reviewed on: 8th February 2020
Vicky Buchanan's avatar
Vicky Buchanan

First rate with first direct

5
The only bank, and I’ve tried several, that has always maintained consistently high standards and does not leave me hanging on the telephone. Reviewed on: 8th February 2020
K fitz's avatar
K fitz

Best bank by a mile

5
been with them for 31 years and their customer service is the best by far You couldn't pay me to leave them I have recommended them to lots of people Reviewed on: 7th February 2020
PJE's avatar
PJE

Great service

5
I have had an account with first direct for over 20 years with no problems, great service Reviewed on: 7th February 2020
Mike Clarke's avatar
Mike Clarke

Great Customer Service

5
First Direct Bank have managed to maintain a relatively high standard of customer service by telephone and do that 24 hours a day 7 days a week. I think that they are a bank well worth supporting because of their standards and commitment to keep their customers happy and put them first. Reviewed on: 6th February 2020
AD Lucas's avatar
AD Lucas

Review first direct: Current account now

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