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first direct: Current Account reviews

Name: Current Account
Rating: 4.73 (1489 reviews)

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4.73

Based on 1,489 reviews, last reviewed 8th May 2026

20% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

I’ve had a really positive experience with First Dir... I’ve had a really positive experience with First Direct’s 1st Account. The account is simple to manage, with an easy-to-use app, reliable online banki... Read more Reviewed on: 5th May 2026

Latest lowest rating:

1

1 star is far too generous. 1 star is far too generous. First Direct sent an email asking me to provide another review even though i have been waiting for a working PIN since Fe... Read more Reviewed on: 8th May 2026

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

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first direct Current Account reviews (1489)

Straightforward Banking

Signed up to get cash incentive, but very clear and easy to use online banking. If you phone them a human answers within a few rings- very good! Reviewed on: 8th February 2020

First rate with first direct

The only bank, and I’ve tried several, that has always maintained consistently high standards and does not leave me hanging on the telephone. Reviewed on: 8th February 2020

Best bank by a mile

been with them for 31 years and their customer service is the best by far You couldn't pay me to leave them I have recommended them to lots of people Reviewed on: 7th February 2020

Great service

I have had an account with first direct for over 20 years with no problems, great service Reviewed on: 7th February 2020

Great Customer Service

First Direct Bank have managed to maintain a relatively high standard of customer service by telephone and do that 24 hours a day 7 days a week. I think that they are a bank well worth supporting because of their standards and commitment to keep their customers happy and put them first. Reviewed on: 6th February 2020

First online bank and still the best!

When ever I hear friends, family colleagues complaining about their bank - I always say switch to first direct - I have been with them since they started and their service is just excellent. Their online is simple and easy to use and security ahead of the game. Reviewed on: 6th February 2020

SO GOOOOOOOOD

UK call centre so helpful 10/10 the best back account iv ever had Reviewed on: 6th February 2020

First rate bank.

I’ve been banking with first direct for over 20 years and throughout this time I cannot fault them on the innovation, evolution and ultimately the service of its people. Reviewed on: 6th February 2020

Superb account and service

Its refreshing to be able to speak to the bank without using automated options - and the staff are so polite and helpful when they answer. Great free overdraft too. Love the app Reviewed on: 6th February 2020

Fuss Free Banking

Found First Direct to be efficient and friendly and no issues at all since I moved my account to them Reviewed on: 6th February 2020

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