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first direct: Current Account reviews

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4.69
Based on 1,357 reviews, last reviewed 15th Sep 2025
89% decrease in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
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2%
See only 2 star reviews
1%
See only 1 star reviews
3%

Latest highest rating:

5

Very generous 0% overdraft, great to bank with My partner had First Direct before I did and encouraged me to get it. Have been with them for 3 years am so happy I switched! Very generous 0% overdra... Read more Reviewed on: 15th September 2025
Rachel O'Neill's avatar
Rachel O'Neill

Latest lowest rating:

1

Rejected for being unemployed Applied for current account for the £175 switching bonus - application rejected because I am unemployed - disgusting! Reviewed on: 23rd April 2025
James's avatar
James
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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

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first direct Current Account reviews (1357)

Amazing bank.

5
I switched from natwest, and first direct’s app blows natwest’s out of the water so I don’t know why natwest keeps winning best app. Also amazing customer service, so so easy to get friendly human help. Genuinely never been so impressed by customer service but it is what first direct are known for, as well as fantastic savings rates and products. Reviewed on: 22nd January 2019
Zach's avatar
Zach

FD customer

5
still rules, best customer services, no blink blink app. keep it like this FirstDirect Reviewed on: 17th January 2019
Adrian's avatar
Adrian

Easy to get in contact and helpful

4
NO hassle bank account. Great over draft facility and very helpful customer advisers. Reviewed on: 13th January 2019
Alison Smyth's avatar
Alison Smyth

Excellent service.

5
Always answer the phone quickly which is very important for me. Reviewed on: 13th January 2019
Sue Ward's avatar
Sue Ward

Helpful staff

4
Always find staff are helpful and able to resolve queries. Reviewed on: 13th January 2019
Cprn's avatar
Cprn

Good Service and Straightforward Account

5
First Direct actually do always answer the phone with a person when you ring. No endless 'press 1 for x, press 2 for y...' automated nonsense. This does make a massive difference. Reviewed on: 12th January 2019
Vicky Buchanan's avatar
Vicky Buchanan

Best customer service

5
Always great customer service whenever you call. Reviewed on: 12th January 2019
Elisa Cartwright's avatar
Elisa Cartwright

Very good customer service.

5
Transferred to this bank with £150 cashback but been very impressed with customer service and a great app! Reviewed on: 12th January 2019
davenemmauk's avatar
davenemmauk

Best customer service

5
I've been with First Direct for 20 years and the customer service is second to none. Reviewed on: 12th January 2019
Daniel Austin's avatar
Daniel Austin

Get this Acount

5
Best account since sliced bread, also get the Regular saver Reviewed on: 12th January 2019
KrisM's avatar
KrisM

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