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first direct: Credit card reviews

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4.05
Based on 26 reviews, last reviewed 11th Mar 2025
No new 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
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65%
See only 4 star reviews
15%
See only 3 star reviews
8%
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4%
See only 1 star reviews
8%

Latest highest rating:

5

Been with them for many years. Been with them for many years. Superb customer service and helpline Reviewed on: 5th February 2025
Susan w's avatar
Susan w

Latest lowest rating:

2

I found very complicated paying the credit card. I found very complicated paying the credit card. I had a direct debit which failed, and doing a one off payment was not straight forward. Reviewed on: 11th March 2025
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FP
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About this product

The first direct balance transfer credit card gives you 0% interest charges for a period of time.

You’ll be charged a balance transfer fee. You can apply for a first direct balance transfer credit card if you have a 1st Account and there is a minimum income amount required from a wage or pension.

first direct balance transfer credit card reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

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first direct Credit card reviews (26)

Quick and easy

5
Really easy and quick process to apply for and receive a credit card, set up payments, and increase the limit when I needed to. Reviewed on: 1st May 2017
Ji Pattison-Smith's avatar
Ji Pattison-Smith

Good rates

4
Great 24/7 customer service is available and the interest rates are competitive. Reviewed on: 20th April 2017
Emma Walton's avatar
Emma Walton

Recommended

5
First Direct are brilliant. Great customer service and 0% for a long period of time. Would recommend! Reviewed on: 2nd December 2016
Katie Westley's avatar
Katie Westley

It's OK

3
I have a First Direct credit card and would say it's no better or worse than other major credit cards. Reviewed on: 30th November 2016
Emma Walton's avatar
Emma Walton

Great service

4
I love First Direct. A great level of service from this bank which makes it easy to deal with them. Reviewed on: 23rd February 2015
Ramona's avatar
Ramona

Amazing service as always

5
My job requires me to undertake extensive, global travel. Knowing that I have access to the fantastic support of the first direct team when I need them is brilliant. They are always polite and help me with what I need, when I need it. Reviewed on: 9th October 2014
MarkyMark's avatar
MarkyMark

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