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first direct: Regular Saver Account reviews

Name: Regular Saver Account
Rating: 4.85 (123 reviews)

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4.74

Based on 123 reviews, last reviewed 24th May 2024

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

90%

2 star

Latest highest rating:

5

The regular saver is really easy to use and gives a... The regular saver is really easy to use and gives a good rate. Its a product I use again and again Reviewed on: 24th May 2024

Latest lowest rating:

1

Lack of customer service I switched to First Direct fulfilled all the requirements and received the switch reward. I opened the 7% saver account and began saving £300 every mo... Read more Reviewed on: 2nd May 2024

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About this product

First Direct savings reviews can help you to find out more about life at First Direct. How easy is it to contact First Direct? And how friendly are they? Our First Direct savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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first direct Regular Saver Account reviews (123)

Good returns

I’ve had a few regular savings accounts over the years and the savings rate has always been competitive with any other accounts on the market. Reviewed on: 12th January 2022

Amazing customer service and good saving rate

I have had a positive customer service experience with ever interaction. I have been with first direct bank for many years and they truly are leading the way for customer service Reviewed on: 10th March 2021

Makes you save and that's good

Overall First Direct's service is great anyway but I really like this account and open one each year. I'm a reluctant saver and easily distracted but because you lose the bonus savings rate if you take your money out this one really makes me stick to it unless I really really need the money (which Im usually able to convince myself I can manage without). Reviewed on: 5th May 2020

Good interest rate

decent interest rate and great customer service! Reviewed on: 27th April 2020

Great product...

...From a great bank, great online services and super staff at the end of the phone Reviewed on: 27th January 2020

Bank that is losing its way

I have been a first direct customer for 30 years and it led the way in telephone banking for all this time. But the era of telephone banking is ending and FD hasn’t kept up with digital banking. Its app is mediocre, clunky to use and just not up there with banks such as Starling. Their strength is still their people on the phones but when I rang up a few weeks ago to set up standing order I was asked did I know I could do this on-line. I replied yes and was then asked “would you like me to show you how to do it?” I replied “No, this is why I am ringing you”. After that and the significant reduction in their interest rate for the regular saver account, I switched my main account to Starling and my regular saver to Kent Reliance. FD are still a good Bank but ate no longer the best. They need to provide the same cutting edge banking they did in the 80s and 90s and that is being leaders in digital banking. Reviewed on: 19th January 2020

Always brilliant

Every time I contact them they are helpful. And are lovley even with the most basic of questions!! Reviewed on: 7th January 2020

Savings

Easy to set up and excellent rates Reviewed on: 22nd November 2019

Great interest rate for the regular saving account

Very competitive interest rates, easy account to set up and great online security Reviewed on: 22nd November 2019

Excellent Customer Service

I switched to First Direct a few years ago and I must say I have received fantastic customer service on every occasion that I have contacted them. I have recommended First Direct to family and friends however, my only issue is that as they don't have an actual site they may not be able to provide all the services one may receive from other financial institutions (for e.g. I made enquiries about opening an Executor's Account but they don't provide this service). I will continue to bank with First Direct as I am generally happy with their overall service. Reviewed on: 2nd October 2019

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