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First Response Finance: Car finance reviews

Name: Car finance
Rating: 4.94 (6931 reviews)

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4.94

Based on 6,931 reviews, last reviewed 5th Mar 2026

No new 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

The staff are really polite, welcoming helpful The staff are really polite, welcoming helpful Reviewed on: 20th February 2026

Latest lowest rating:

1

Poor Customer Service and Zero Support Very Poor Customer Service, Zero support This companies customer service is very poor, and their customer support is non existent. They continuly try ... Read more Reviewed on: 5th March 2026

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About this product

First Response Finance offer car finance for different vehicles including cars, motorbikes and vans.

You can check your eligibility without affecting your credit score and even if you’ve had CCJs, defaults or missed payments, as bad credit specialists, First Response Finance may still be able to help.

First Response Finance reviews help you find out what it’s really like to be a customer. If you’ve used First Response before, you can also leave a review and share your experience.

Review First Response Finance: Car finance now

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First Response Finance Car finance reviews (6931)

Very Friendly and helpful staff, they made the exper...

Very Friendly and helpful staff, they made the experience so much more enjoyable. They had me back on the road in a new car in no time. I found the whole process a breeze. Reviewed on: 28th April 2025

Reply from First Response Finance We’re happy that we could help you Ryan! Response date: 30th April 2025

Great customer service

Very easy to get in touch with if you have any questions Reviewed on: 28th April 2025

Reply from First Response Finance That's great to hear, thank you Ellie! Response date: 30th April 2025

Brilliant

Very easy to deal with and are constantly on hand to advise you Reviewed on: 28th April 2025

Reply from First Response Finance We’re happy that we could help you! Response date: 30th April 2025

Best Place to go

Experience was excellent, very helpful and knowledgeable Reviewed on: 28th April 2025

Reply from First Response Finance That's great to hear, thank you Phillip! Response date: 30th April 2025

Main company of recommendation

Very helpful customer service everything was taken care of quickly and well Reviewed on: 28th April 2025

Reply from First Response Finance That's great to hear, thank you Christopher! Response date: 30th April 2025

On my second finance agreement with First Response

On my second finance agreement with First Response it's that easy and trouble free. Reviewed on: 28th April 2025

Reply from First Response Finance That's great to hear, thank you Sean! Response date: 30th April 2025

Very good, can get it on bad credit, only downside i...

Very good, can get it on bad credit, only downside is maybe the apr but it’s only expected with poor credit agreements Reviewed on: 28th April 2025

Reply from First Response Finance Hi Brandon, Thank you for taking the time to leave a review. Firstly, we’re happy that we could help you with the purchasing of your vehicle. In regard to our interest rates, we’re open and transparent about how much we charge (the APR is different for each customer), and our customers are provided with the cost of borrowing before entering into a contract with us - this way they can make an informed decision on whether to proceed with buying a vehicle through finance. If you have any questions about the APR you've been charged, our Account Management team will be able to discuss this further with you - their phone number is 0115 946 6368 and their email address is [email protected]. Take care, First Response Finance. Response date: 30th April 2025

Friendly and helpful

First response have been very helpful when I needed to replace my car, and were very polite abs friendly Reviewed on: 28th April 2025

Reply from First Response Finance That's great to hear, thank you Michelle! Response date: 30th April 2025

I’ve had a few motorbikes through them and always be...

I’ve had a few motorbikes through them and always been a painless experience. Reviewed on: 28th April 2025

Reply from First Response Finance Thank you Simon! We hope you're happy with your bike. Response date: 30th April 2025

5 stars very good

Very good company to use and very understanding if there is any problems, when I was in hospital with my son and I missed a payment they were very understanding and helpful Reviewed on: 28th April 2025

Reply from First Response Finance We’re happy that we could help you Susie! Response date: 30th April 2025

Review First Response Finance: Car finance now

Help others make smarter decisions by sharing your own experience.

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First Response Finance: Car finance reviews

No new 5 star reviews

300% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review First Response Finance: Car finance now

First Response Finance Car finance reviews (6931)

Very Friendly and helpful staff, they made the exper...

Great customer service

Brilliant

Best Place to go

Main company of recommendation

On my second finance agreement with First Response

Very good, can get it on bad credit, only downside i...

Friendly and helpful

I’ve had a few motorbikes through them and always be...

5 stars very good

Review First Response Finance: Car finance now

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