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First Response Finance: Car finance reviews

View other First Response Finance products
4.94
Based on 6,931 reviews, last reviewed 5th Mar 2026
No new 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
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0%
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0%
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0%

Latest highest rating:

5

The staff are really polite, welcoming helpful The staff are really polite, welcoming helpful Reviewed on: 20th February 2026
Aiden wilox's avatar
Aiden wilox

Latest lowest rating:

1

Poor Customer Service and Zero Support Very Poor Customer Service, Zero support This companies customer service is very poor, and their customer support is non existent. They continuly try ... Read more Reviewed on: 5th March 2026
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Steve K
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About this product

First Response Finance offer car finance for different vehicles including cars, motorbikes and vans.

You can check your eligibility without affecting your credit score and even if you’ve had CCJs, defaults or missed payments, as bad credit specialists, First Response Finance may still be able to help.

First Response Finance reviews help you find out what it’s really like to be a customer. If you’ve used First Response before, you can also leave a review and share your experience.

Review First Response Finance: Car finance now

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First Response Finance Car finance reviews (6931)

After initially taking financing through first respo...

3
After initially taking financing through first response for a vehicle purchase I was happy the payments and terms were reasonable and affordable. The issues don’t surround their lending policies as they were very fair and helpful. However I experienced a significant mechanical failure 6 months after purchase so raised a complaint with them given legally speaking the car was theirs and under warranty plus all payments have been made. A year later I’m still in the process of dealing with the complaint it’s now with the ombudsman I’m now £3k out of pocket for repairs and they really have been incredibly disappointing and dismissive when it comes to customer service and dealing with my complaint. Reviewed on: 12th April 2024
Nick Blagg's avatar
Nick Blagg

Excellent Service Recommendation

5
Purchased 2 cars both times paid the dealer within 3 days of finding the vehicle we wanted excellent service beginning to end certainly be using them again Reviewed on: 10th April 2024
Elizabeth Kaye Francis's avatar
Elizabeth Kaye Francis

Existing customer

5
We have been a customer for years. Excellent service. Reviewed on: 9th April 2024
Helen B's avatar
Helen B

Very helpful

5
Very helpful and friendly they go out there way to help you to get the car you want Reviewed on: 9th April 2024
Russ's avatar
Russ

I'm on my 3rd car through first response finance

5
I'm on my 3rd car through first response finance Reviewed on: 8th March 2024
Darren Brown's avatar
Darren Brown

I applied for finance and within 2 hours was accepte...

5
I applied for finance and within 2 hours was accepted, and first Responce paid the dealer within 2days Reviewed on: 8th March 2024
Russell conway's avatar
Russell conway

They paid the Dealer before we had signed the paperw...

5
They paid the Dealer before we had signed the paperwork and that’s what I call first class service am definitely using them again for my next car and would definitely recommend to family and friends. Reviewed on: 8th March 2024
Elizabeth Kaye Francis's avatar
Elizabeth Kaye Francis

Simply the best

5
Excellent customer care,advisors are fully conversant with all aspects of financial needs Reviewed on: 6th March 2024
Brian Womble's avatar
Brian Womble

Made getting my car finance very easy

5
Made getting my car finance very easy and will be using again. Reviewed on: 6th March 2024
Gerry kelly's avatar
Gerry kelly

Now on my 2nd vehicle and been using this company fo...

5
Now on my 2nd vehicle and been using this company for 4-5yrs highly recommend. Reviewed on: 6th March 2024
Carla H's avatar
Carla H

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