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First Response Finance: Car finance reviews

Name: Car finance
Rating: 4.94 (6931 reviews)

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4.94

Based on 6,931 reviews, last reviewed 5th Mar 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

The staff are really polite, welcoming helpful The staff are really polite, welcoming helpful Reviewed on: 20th February 2026

Latest lowest rating:

1

Poor Customer Service and Zero Support Very Poor Customer Service, Zero support This companies customer service is very poor, and their customer support is non existent. They continuly try ... Read more Reviewed on: 5th March 2026

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About this product

First Response Finance offer car finance for different vehicles including cars, motorbikes and vans.

You can check your eligibility without affecting your credit score and even if you’ve had CCJs, defaults or missed payments, as bad credit specialists, First Response Finance may still be able to help.

First Response Finance reviews help you find out what it’s really like to be a customer. If you’ve used First Response before, you can also leave a review and share your experience.

First Response Finance Car finance reviews (6931)

Review of the First Response Finance, Car finance:

Straight forward to get finance, great rates and hel...

Straight forward to get finance, great rates and helpful staff. Reviewed on: 2nd May 2025

Reply from First Response Finance Thank you Steven, we’re happy that we could help you! Response date: 6th May 2025

Amazing service

Very good company, always super helpful. Extremely happy with there customer service Reviewed on: 11th August 2022

Easy and straight forward people

Folks, if your having trouble I couldn't recommend these guys enough, they helped me where others just wouldn't, my credit was in tatters but I needed a van quick, and to be honest what I pay a month was comparable to most even if my history was good! Defo be using again in 4 years time. Thanks first response Reviewed on: 11th August 2022

Great company to use

I've used frfs for my last 4 car finance purchases and everytime they go beyond there remit to help and make the process easy and understandable. From start to finish there very professional and the new online portal is extremely easy to use and saves time. My last car was seen on Friday evening and I collected it Monday afternoon. Brilliantly efficient company Reviewed on: 11th August 2022

great

Very helpful very quick came out with a car I wanted Reviewed on: 11th August 2022

Hope for everyone

Was very unsure about applying yor car fiance I really needed a car as I care for my sister and elderly parents I didn't hold up much hope of being accepted,as I had some past debt it was so straightforward to apply and an delighted I was accepted and when my car broke town and had a heftey bill first response was there to help and get me back on the road again.hope for the future they helped me when I has no one else to help me . Reviewed on: 11th August 2022

Great Experience

Very professional company who managed to arrange finance on a modern classic car, when others couldn’t understand it’s rarity. Superb Service! Reviewed on: 11th August 2022

Exceptional customer service

Is more than just a finance company, its a solution making company, finding the best outcome to ease the stress of the customer to benefit the company and the individual. Its reassuring to know you can pick up the phone and speak to someone that understands you .thank you Reviewed on: 11th August 2022

Superb company

Contacted first response looking for a new car and in a matter of days I went to pick up a lovely 3series bmw, payments are affordable and you can tailor your quote to suit your financial needs. Reviewed on: 11th August 2022

Unbelievable

Very well company..thanks so much Reviewed on: 11th August 2022

First Response Heroes.

I had a car mechanical nightmare on my reliable work horse, i had been considering finance for a while but was certain i would be rejected because off ccjs and i was by alot of other companies, first response finance contacted me and explained that credit history, is history and doesn't define the person you are today and they would like to get to know the customer more then the score so they can further understand the best way that they could help, it was approved with in a couple of days and i was driving away in a nice new car just a week later. Customer service has been nothing short of amazing on every occasion, they offer different payment plans to suit my needs and are always there to support if needed. Only reason is didnt get a 5* review is the price to repay on my finance was alot higher then others but i assume thats because of my ccjs, they did explain that i would be offered a better price next time if i was to keep to the repayment plan. Reviewed on: 11th August 2022

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