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First Response Finance: Car finance reviews

Name: Car finance
Rating: 4.94 (6931 reviews)

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4.94

Based on 6,931 reviews, last reviewed 5th Mar 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

The staff are really polite, welcoming helpful The staff are really polite, welcoming helpful Reviewed on: 20th February 2026

Latest lowest rating:

1

Poor Customer Service and Zero Support Very Poor Customer Service, Zero support This companies customer service is very poor, and their customer support is non existent. They continuly try ... Read more Reviewed on: 5th March 2026

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About this product

First Response Finance offer car finance for different vehicles including cars, motorbikes and vans.

You can check your eligibility without affecting your credit score and even if you’ve had CCJs, defaults or missed payments, as bad credit specialists, First Response Finance may still be able to help.

First Response Finance reviews help you find out what it’s really like to be a customer. If you’ve used First Response before, you can also leave a review and share your experience.

First Response Finance Car finance reviews (6931)

Review of the First Response Finance, Car finance:

Straight forward to get finance, great rates and hel...

Straight forward to get finance, great rates and helpful staff. Reviewed on: 2nd May 2025

Reply from First Response Finance Thank you Steven, we’re happy that we could help you! Response date: 6th May 2025

Thank you. YOU ARE THE BEST

Hi. before financing with First Response, I was rejected by 3 or 4 other companies. the first financing with First Response was at a more than good price, very polite and professional. For the second financing, they gave me an incredibly low price, I didn't expect it. That's why you are the BEST. Thank you Reviewed on: 11th August 2022

Really help

They helped me when I needed for that.thanks a lot.really ❤️ Reviewed on: 11th August 2022

Fantastic company

Absolutely fantastic company I've used then for 5yrs nearly. Always happy to help when you need it regarding any issues. I would recommend to anyone who needed finance Reviewed on: 11th August 2022

Great customer service

Great company to deal with very fast and easy to apply quickly sorted finance with no headaches or drama Reviewed on: 11th August 2022

My experience

I trust joined first response in 2019 and have had nothing but good service since. The team are always friendly and understanding whatever the circumstances and always find a solution that works best for all. Reviewed on: 11th August 2022

Easy going

Easy to work with, send statement every year do you know how everything is going Reviewed on: 11th August 2022

No Fuss Finance

This will be my second vehicle purchase with First Response, and I have to say that they are brilliant, customer service is second to none and unlike other lenders I’ve used in the past they actually care about you as a customer Reviewed on: 11th August 2022

Straight forward and great customer service

I contacted them thinking I wouldn't get anywhere. The website was really easy to use. Then followed up by a call with a really friendly member of staff. Any questions were answered quickly. When I chose my car money moved across quickly and no issues since. Great company. Definitely recommend Reviewed on: 11th August 2022

New motorcycle

I was unsure whether I wanted hire purchasing for my bike But I spoke to them.i chose the new bike Everything done over the phone 3 days later I was riding new bike Brilliant Payments made easy by direct debit and a day to suit you when to pay Then just enjoy your purchase Also they helped me with a affordable loan Easy to set up Well done and thanks again Andrew broadhurst Reviewed on: 11th August 2022

Couldn't be more helpful

The staff who work for here are brilliant. They find the best deal for you. Ive used them on my last two car's. Im have ms so at times dealing with companies i get all flustered and feel as though they are taking me in circles. But not with the people ive spoken to with first response. I understood everything they were saying and doing, i understood how the finance would work because they took the time to break things down for me in a non demeaning manner. Which meant everything to me. They made the whole process so simple that i don't even have to worrry about the direct debit coming out on the wrong date or something. As it's set up to come out on the same date i recieve my pip and is paid before i even wake in the morning. Highly recommend this company if you're looking for car finance Reviewed on: 11th August 2022

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