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First Response Finance: Car finance reviews

Name: Car finance
Rating: 4.94 (6931 reviews)

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4.94

Based on 6,931 reviews, last reviewed 5th Mar 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

The staff are really polite, welcoming helpful The staff are really polite, welcoming helpful Reviewed on: 20th February 2026

Latest lowest rating:

1

Poor Customer Service and Zero Support Very Poor Customer Service, Zero support This companies customer service is very poor, and their customer support is non existent. They continuly try ... Read more Reviewed on: 5th March 2026

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About this product

First Response Finance offer car finance for different vehicles including cars, motorbikes and vans.

You can check your eligibility without affecting your credit score and even if you’ve had CCJs, defaults or missed payments, as bad credit specialists, First Response Finance may still be able to help.

First Response Finance reviews help you find out what it’s really like to be a customer. If you’ve used First Response before, you can also leave a review and share your experience.

First Response Finance Car finance reviews (6931)

Review of the First Response Finance, Car finance:

Straight forward to get finance, great rates and hel...

Straight forward to get finance, great rates and helpful staff. Reviewed on: 2nd May 2025

Reply from First Response Finance Thank you Steven, we’re happy that we could help you! Response date: 6th May 2025

Very happy with first response

Had no problem what so every with first response all sorted with in a few days an even thou I have poor credit they still accepted me very easy to deal with You don’t have to send your life over to them an make million an one phone call to see if your accepted a few emails with bank statements proof of address and form of I’d an with in minutes they let you know Reviewed on: 23rd July 2022

Brilliant customer Service.

I have had 2 car finance loans with First Response, and always been via helpful and staff have always found ways to help if your needed it. They were fantastic during covid restrictions, and couldn't have wished for a better company. If your looking for car finance this is the company you want to go with. Reviewed on: 23rd July 2022

VERY HELPFUL

I found this company very helpful in assisting me to purchasing the car of my choice. Very straightforward and Accurate. Reviewed on: 23rd July 2022

Car insurance

Brilliant and always there when you need help and you actually get what you called for Reviewed on: 23rd July 2022

Quick easy and super support

Having never had financed a car before I was worried the whole experience would be tedious, but that was not the case, efficient service from start to finish. I will definitely be using first response finance for all my vehicle purchases, I already introduced a family member who also uses FRF Reviewed on: 23rd July 2022

I had car finance of this company topclass

I heard car finance of this company and they are an absolute great service great stuff I’m very helpful highly recommended Reviewed on: 23rd July 2022

new car

great service now everything is being done properly Reviewed on: 23rd July 2022

Very good

They are very good nice people to speak to make things easy over the phone and emails clear on what they say about the company they work for. so you no you are always going to get a good welcome every time you phone or end help ant anytime Reviewed on: 23rd July 2022

Easy use

Easy to use website, nicely worded, and great to get in contact with Reviewed on: 23rd July 2022

Excellent

I have never known a finance company to be so helpful and easy to talk to Reviewed on: 23rd July 2022

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