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First Response Finance: Car finance reviews

Name: Car finance
Rating: 4.94 (6931 reviews)

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4.94

Based on 6,931 reviews, last reviewed 5th Mar 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

The staff are really polite, welcoming helpful The staff are really polite, welcoming helpful Reviewed on: 20th February 2026

Latest lowest rating:

1

Poor Customer Service and Zero Support Very Poor Customer Service, Zero support This companies customer service is very poor, and their customer support is non existent. They continuly try ... Read more Reviewed on: 5th March 2026

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About this product

First Response Finance offer car finance for different vehicles including cars, motorbikes and vans.

You can check your eligibility without affecting your credit score and even if you’ve had CCJs, defaults or missed payments, as bad credit specialists, First Response Finance may still be able to help.

First Response Finance reviews help you find out what it’s really like to be a customer. If you’ve used First Response before, you can also leave a review and share your experience.

Awards

Best car finance provider 2025

Awarded to the car finance provider rated highest in customer reviews.

First Response Finance Car finance reviews (6931)

Review of the First Response Finance, Car finance:

Straight forward to get finance, great rates and hel...

Straight forward to get finance, great rates and helpful staff. Reviewed on: 2nd May 2025

Reply from First Response Finance Thank you Steven, we’re happy that we could help you! Response date: 6th May 2025

Excellent customer service all round

From beginning very friendly and helpful Reviewed on: 23rd July 2022

easy to work with.

no hastle and very helpful .very nice staff. Reviewed on: 23rd July 2022

Excellent custom

Fist response help me get my car when I was turned down by other company’s excellent custom Reviewed on: 23rd July 2022

Brilliant

Very helpful I'm very Co-operative with my car finance Reviewed on: 23rd July 2022

Great service

No problem getting financing and taking payment in line with pay date Reviewed on: 23rd July 2022

Outstanding Service

I experienced ill health a number of years ago and my credit file was affected, First Response look at individual circumstances and took my ill health into consideration, showing compassion. They offered me car finance when I struggled to find it, I don't know where I would be without them. Reviewed on: 23rd July 2022

Always accommodated me brilliant

Professional and always polite and works to there best to achieve financing you to get the vehicle you want Reviewed on: 23rd July 2022

Best company

Worked with first response for years.and never had a problem.always helped me if needed to.with no problems.plus always get threw to them quick.which is a winner.instead of listening to music waiting 15 mins to get threw.will always use first response.5 star. Reviewed on: 23rd July 2022

Fast turnaround

Was recommended to try these guys for car finance as I'd struggled elsewhere. After a conversation on the phone with documents shared I was given my budget and let loose in the 2nd car market world. I could go where I wanted and get what I wanted within reason. 3 days later I had my new car. It's as simple as that, and you're not made to feel like a fool because you've had credit issues in the past. Spoke to as a person by a person not a script reader and that makes a world of difference. Would highly recommend First Response to anyone needing car finance. Reviewed on: 23rd July 2022

Great staff

Great staff no nonsense, first response gave a 5 star performance for myself when I was recommended by my partner, I quickly found the car I wanted and they quickly put the money in the dealers hands so I could drive away a very happy customer. Reviewed on: 23rd July 2022

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