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First Response Finance: Car finance reviews

Name: Car finance
Rating: 4.94 (6931 reviews)

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4.94

Based on 6,931 reviews, last reviewed 5th Mar 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

The staff are really polite, welcoming helpful The staff are really polite, welcoming helpful Reviewed on: 20th February 2026

Latest lowest rating:

1

Poor Customer Service and Zero Support Very Poor Customer Service, Zero support This companies customer service is very poor, and their customer support is non existent. They continuly try ... Read more Reviewed on: 5th March 2026

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About this product

First Response Finance offer car finance for different vehicles including cars, motorbikes and vans.

You can check your eligibility without affecting your credit score and even if you’ve had CCJs, defaults or missed payments, as bad credit specialists, First Response Finance may still be able to help.

First Response Finance reviews help you find out what it’s really like to be a customer. If you’ve used First Response before, you can also leave a review and share your experience.

Awards

Best car finance provider 2025

Awarded to the car finance provider rated highest in customer reviews.

First Response Finance Car finance reviews (6931)

Review of the First Response Finance, Car finance:

Straight forward to get finance, great rates and hel...

Straight forward to get finance, great rates and helpful staff. Reviewed on: 2nd May 2025

Reply from First Response Finance Thank you Steven, we’re happy that we could help you! Response date: 6th May 2025

Great friendly advice and service

First response gave me a chance to get my car when I needed it the most. The application was really fast and easy and they made sure that I could afford my repayments Reviewed on: 22nd July 2022

Easy service

Great customer service east process. No fuss. Will highly recommend! Reviewed on: 22nd July 2022

Never had 1 problem with the company they are amazing!

I’ve been with first response now for 1 year and I’ve never had 1 issue with them. While deciding what car I wanted they was very helpful! Amazing service right from the start Reviewed on: 22nd July 2022

Simple

A very simple process completed over the phone and a straight answer to my finance request which means my disabled wife can safely and easily get into and out of a car. One that she feels safe in. Reviewed on: 22nd July 2022

Friendly

The person I spoke to was friendly consided and answered every question I asked could not fault them at all Reviewed on: 22nd July 2022

Highly recommend

Very helpful land efficient Highly recommend Reviewed on: 22nd July 2022

Finance

There Always happy to help no matter what the customer requires i will be refinancing again Reviewed on: 22nd July 2022

Best company to get a car.

I had a very lovely welcome from the company. Iwas so happy with the care I got I felt so at ease. I have recommended the company to friends and family. Reviewed on: 22nd July 2022

Transparent and fair

First Response have been upfront, easy to deal with and I have had no issues with them after using them for many years. Thanks FR. Reviewed on: 22nd July 2022

Excellent

Excellent service very helpful staff willing to go that extra mile, keeping you informed at every step of your application. Reviewed on: 22nd July 2022

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